Receptionist/Administrative Assistant

Suburban Golf Club – Union, New Jersey

Position Title: Receptionist
Reports To: General Manager
Department: Administration / Clubhouse Operations
Status: Full-Time

Position Summary
Suburban Golf Club is seeking a friendly, polished, and highly organized Receptionist to serve as the first point of contact for members, guests, vendors, and prospective visitors. This role is responsible for creating a warm and professional welcome experience while supporting daily clubhouse communication, reservations, administrative tasks, and member service needs. The ideal candidate is detail-oriented, discreet, service-minded, and comfortable working in a fast-paced private club environment.

Key Responsibilities

• Greet members, guests, and visitors in a professional and welcoming manner.
• Answer and direct incoming phone calls promptly and courteously.
• Manage clubhouse inquiries regarding dining, club events, hours of operation, policies, and general member services.
• Assist with dining and club reservations accurately and efficiently.
• Support member check-in, guest arrival coordination, and basic front desk traffic flow.
• Communicate clearly with management and department leaders regarding member requests, complaints, and service issues.
• Maintain accurate records, messages, logs, and administrative correspondence.
• Assist with point-of-sale or member charge support, as needed, in accordance with club procedures.
• Help distribute club communications, notices, and event information as directed by management.
• Maintain a clean, orderly, and professional reception area.
• Uphold club standards, confidentiality, and member privacy at all times.
• Provide general administrative support to the General Manager and clubhouse leadership team.
• Coordinate courteously with golf, food and beverage, and other club departments to ensure a seamless member experience.

Qualifications

• High school diploma or equivalent required; additional administrative or hospitality training preferred.
• Prior receptionist, front desk, hospitality, private club, hotel, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a polished and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks calmly and efficiently.
• Basic computer proficiency, including email, scheduling systems, and Microsoft Office.
• Experience with reservation or point-of-sale systems is a plus.
• Ability to exercise tact, discretion, and confidentiality when dealing with members and internal matters.

Core Competencies

• Member and guest service
• Professional communication
• Reliability and punctuality
• Administrative accuracy
• Teamwork and cross-department coordination
• Problem-solving and sound judgment
• Composure under pressure

Work Environment / Schedule

• Must be available to work a flexible schedule including evenings, weekends, holidays, and during club events.
• Schedule will reflect the operating needs of the clubhouse and member activity levels. This is important in a club environment where food, beverage, golf, and member services extend beyond a standard weekday schedule.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to speak clearly in person and by phone.
• Ability to lift light office materials and supplies.
• Ability to move throughout the clubhouse as needed.

What Success Looks Like in This Role
The successful Receptionist consistently provides a warm first impression, handles member needs with professionalism and discretion, communicates effectively across departments, and helps ensure the clubhouse operates smoothly and efficiently each day.

Pay: $17.50 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $20