Founding Customer Support and Operations Associate

Background

Substrate builds financial infrastructure to grow America’s industrial GDP.

We’re currently in stealth and just raised $7M from top investors including Floodgate (Lyft, Twitter), Neo (Ramp, Kalshi), Ironspring, Clocktower Ventures, and more!

We’re hiring a Founding Customer Support & Operations Associate who can flex across support, operations, and executive assistance. You’ll be one of our first hires in this function, meaning your fingerprints will be all over how we serve customers and scale our internal operations.

If you love solving problems for others, take pride in keeping things organized, and thrive in a fast-moving environment, this role is for you.

Why consider Substrate amidst your sea of options:

• You want to work on a small, tight-knit team where your work truly matters and customers feel your impact every single day.
• You’re energized by working hard alongside exceptional people, the kind of team you’ll remember years from now.
• You want to grow your career, whether that means leading Customer Success, running Operations, or evolving into an Executive Assistant or Chief of Staff role as the company scales.
• You want to be part of a mission-driven company rebuilding America’s industrial backbone, not just another software startup chasing vanity metrics.

What you’ll do

• 45% Operations: You’ll ensure our financial workflows run smoothly, manually at first then work with engineers to automate the manual workflows.
• 45% Customer Support: You’ll serve as the front-line interface with customers, helping them navigate the financing process and resolving any issues with clarity and speed via support calls and responding to emails.
• 10% Executive Assistance: You’ll take on high-leverage tasks for the rest of the team—like booking travel for trade shows or handling meeting logistics.

You’ll be a great fit if:

• You have exceptional written and verbal communication
• You are one of the most neat, organized, and detail-oriented people you know
• Your friends would describe you as “high-energy,” “kind,” and “warm.”
• You’ve worked in fast-paced, customer-facing roles before (e.g., restaurants, retail, logistics, or customer support) and know how to stay calm under pressure.
• Respond to calls, emails, and texts quickly—you hate having notifications pile up
• Ready to respond fast to customers on nights and weekends

Compensation

• $50-75K base equity
• Medical, dental, and vision covered
• Unlimited vacation

Next Steps

If you’re interested in the role:

1. Apply via Dover: https://app.dover.com/apply/Substrate/aa4622e9-073e-41b6-83ec-e8e0759cb6be/?rs=76643084
2. Email juliano@joinsubstrate.com with:

• A Google Drive link (shared publicly) to a 1-minute selfie video describing something you’re passionate about — a brand, a sports team, a person, anything that excites you.
• Your availability for a 30-minute intro call.