Technical Writer

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world?

Connecting Continents. Impacting Communities.

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns.

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career.

Position Overview

The End User Documentation (EUD) Technical Writer is responsible for producing and maintaining SubCom’s established set of technical equipment user manuals, system operations & maintenance descriptions, and product-specific training manuals. This work is conducted in direct support of existing supply contracts, new bids and proposals, and future hardware and software development. The production of these highly technical documents must satisfy contractually required customer deliverable requirements as well as ensure safe and sustaining use of SubCom provided equipment for our customers.

Responsibilities

• Gather and review source material from Subject Matter Experts (SMEs) from R&D and other functional groups.
• Write, construct, assemble and edit manuals based upon SubCom’s established styles, guidelines and processes.
• Cross check all information against known sources, submit completed manuals to SMEs for review and sign-off.
• Develop potential new EUD for new products via SME interviews, requirements documents, and actual use of said product under laboratory conditions.
• Design, edit and manipulate graphics in multiple formats, for inclusion within documents.
• Support the development and maintenance of on-line help for SubCom’s software products.
• Desktop publish completed documents for delivery to SubCom Purchasers.
• Work to specific and changeable development and delivery schedules.
• Attend weekly team status meetings to report on progress of assignments and share key information with other members of the writing staff.

Qualifications

• An Engineering background, whether practical or theoretical, or in Software Development or any form or Telecommunication and Fiber Optic Technology, would be valuable asset.
• Proficiency in MS Office Suite Programs, especially MS Word the current authoring program for SubCom Technical Documentation, is a must.
• Proficiency in Adobe Acrobat, the program used for publishing all SubCom EUD is also essential.
• Proficiency in Adobe FrameMaker, the authoring program within which all SubCom Legacy EUD was developed and is still maintained, is also a critical skill required to succeed in this position.
• Familiarity with Adobe Illustrator, MS Visio and most popular graphics management programs.
• Familiarity with the basics of MS SharePoint storage, file organization and version control.
• Strong Verbal and Written Communication Skills are a must. The Writer will need to interact efficiently with highly technical engineers and software developers.
• The ability to work effectively in a team atmosphere as well as function on his/her own with confidence.
• Minimum 7-10 years’ experience in the professional technical writing field.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position.

Our selection procedure is based on local, state and federal law.

Please be sure to attach a resume to your application. We are not able to consider applications without a resume.

BENEFITS

SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential.

AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY

SubCom is committed to providing a work environment that prohibits discrimination based on age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. While the company's origins date back to the mid-19th century, SubCom has deployed enough cable to circle the equator more than 25 times since its entry into the communications industry in 1955.

SUBCOM’S CORE VALUES

Quality - Accountability - Teamwork - Innovation