What are the responsibilities and job description for the Service Writer position at Carrigan Auto Group?
About Carrigan Auto GroupWe’re Carrigan Auto Group—a family-run business that's been turning wrenches and earning trust since 1980. Our four locations across NH and ME (Manchester, Kittery, and Portsmouth) handle just about everything—imports, domestics, fleets, and luxury vehicles. What sets us apart? We believe getting your car fixed shouldn’t be a hassle. We keep things simple, honest, and personal—just like family.Our Employee Average Tenure is 7 Years – Here’s Why:Unmatched, family-oriented focuses culture – we don’t live to work and your work-life balance matters.You have a voice, and your thoughts are deeply considered to make sure Carrigan Auto Group is the repair shop of choice.Clean, organized facility, that is maintained consistently.Uncapped commissionYour Total Rewards Package:Progressive, growth-based compensation planCompetitive PTO packagePaid training and tuition reimbursement401K with employer matchVision & dental insuranceEmployer paid health insuranceEmployer paid short term disabilityLong term disabilityLife insuranceClimate controlled facilityMonday-Friday work scheduleOur future Service Advisor will manage the workflow of jobs, sell repairs to clients, and make sure that our customers have the best possible experience.Responsibilities:Customer ServiceDeliver exceptional service; resolve issues with empathy and professionalism.Ensure team keeps all commitments to customers.Team LeadershipSupport, coach, and lead techs to meet goals.Enforce policies; escalate issues to GM/owner as needed.Workflow ManagementKeep shop running efficiently using company systems.Maintain quality and productivity.Cost ControlSecure best pricing on parts. - this role is hybrid writing / parts!Daily MeetingsLead/attend 3 quick daily check-ins: morning, noon, and afternoon.General SupportJump in where needed.Handle daily deposits and support shop goals.Qualifications:Experience: 2 years as a service advisor, with proven record of exceeding goals and metrics.Organization: Able to stay focused and meet deadlines in a busy, fast-paced environment.Computer Skills: Proficient with Office 365 products – including Excel.Communication: Fluent in English—written and verbal.Math: Able to count and perform basic calculations using a calculator.#hc209757