What are the responsibilities and job description for the End User Computing (EUC) Administrator position at Sub-Zero Group, Inc.?
Key Responsibilities
- Support day‑to‑day operation of end‑user computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
- Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTI
- Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
- Support operating system updates and patching for end‑user devices, including application packaging, testing, and maintaining compatibility across updates
- Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments
- Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
- Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
- Partner with Network, Security, Server, and other IT teams to resolve device‑related issues
- Support end‑user audiovisual (AV) solutions and participate in AV‑related projects, including vendor coordination and device deployment
- Participate in an on‑call rotation to support after‑hours incidents impacting manufacturing operations and business users
Qualifications
Required
- Experience supporting end‑user devices and operating systems in an enterprise IT environment
- Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
- Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
- Clear communication skills and a strong customer‑service mindset
Preferred
- Experience supporting devices in manufacturing or operational environments
- Experience with application packaging or endpoint configuration management
- Exposure to Active Directory or Entra ID
- Basic familiarity with scripting or automation (e.g., PowerShell)
- Associate degree in IT or related field, or equivalent hands‑on experience
What Success Looks Like
- Manufacturing and business users experience reliable device performance with minimal disruption
- Endpoint issues are resolved quickly with a strong focus on customer service
- Devices are deployed, refreshed, and supported in a way that keeps operations running
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.