Warehouse & Purchasing Supervisor

Description

The Warehouse & Purchasing Supervisor oversees the daily operations of the Warehouse and provides support to the sales team, ensuring exceptional customer service, accurate order processing, and timely parts fulfillment. This role supervisors the Warehouse Lead, and supports technicians and customers by coordinating parts procurement, inventory accuracy, sales quoting, and workflow efficiency. The supervisor provides leadership to the support team, ensures consistent standards, and helps optimize revenue through effective sales and parts management.

Essential Duties And Responsibilities

• Oversee the quoting process for residential and commercial garage door services, repairs, and new installs.
• Ensure customer inquiries are handled promptly, professionally, and with a strong customer focused approach.
• Review and approve estimates, ensuring accuracy in pricing, parts, and labor.
• Support sales reps and technicians with product information, pricing, and availability.
• Manage the parts support team responsible for sourcing, ordering, stocking, and distributing parts.
• Maintain accurate inventory levels of springs, rollers, operators, hardware, remotes, and other high turn items.
• Coordinate with vendors to ensure timely delivery and cost-efficient purchasing.
• Monitor inventory variances, perform cycle counts, and support annual physical inventory.
• Oversee parts staging for daily service and install jobs.
• Train new team members on systems, processes, product knowledge, and company standards.
• Foster a positive, efficient team environment that supports operations and field teams.
• Partner with the service team members and to support scheduling, parts readiness, and workflow efficiency.
• Identify process bottlenecks and recommend improvements to enhance service turnaround time and sales accuracy.
• Ensure consistent documentation and use of the company’s CRM/field management system (e.g., Service Titan).
• Assist in resolving escalated customer issues related to parts, quotes, or service recommendations.
• Review invoices for accuracy of labor, materials and pricing.
• Maintain and update list of dealer contact information.
• Order parts, materials, tools as needed for stock and jobs.
• Develop and maintain applicable reporting to jobs, inventory etc.
• Follow-up and provide service quotes to customers as needed
  
  

Supervisory Responsibilities

• Directly supervise the Warehouse Lead and provide functional guidance to support staff
• Assign daily tasks, prioritize workloads, and monitor performance to ensure operational goals are met.
• Provide ongoing coaching, feedback, and performance support aligned with company standards.
• Participate in hiring, onboarding, and training of warehouse support positions, and sales support if applicable.
• Enforce company policies, procedures, and standards related to safety, inventory control, and customer service.
• Collaborate with management on staffing needs, performance issues and process improvements.
• Oversee and approve the Warehouse Lead’s timecard ensuring accuracy of hours worked.
• Monitor employee attendance, punctuality and overtime usage.
• Review and approve time off requests and coordinate time-off scheduling as needed to ensure adequate staffing levels to avoid service and operational disruptions.
• Partner with Human Resources and management as needed to address any timekeeping or other policy issues.
• Maintain confidentiality and accurate records as required.
  
  

Safety

• Ensure proper handling, storage, and labeling of all garage door components and materials.
• Maintain a clean, organized warehouse that is compliant with company safety policies and OSHA guidelines.
• Support company procedures related to warranty documentation and product returns.
  
  

Requirements

Qualifications

Required

• 2–4 years of experience in sales support, parts coordination, or customer service (garage door, construction, HVAC, or trades industry preferred).
• Prior supervisory or lead experience preferred.
• Strong knowledge of garage door components, opener systems, and common repair parts (or ability to learn quickly).
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency with CRM/field service software (ServiceTitan experience strongly preferred).
• Ability to lift to 50 lbs. and move parts as needed.
  
  

Preferred

• Experience in inventory management or warehouse oversight.
• Technical understanding of residential and commercial garage door systems.
• Ability to read manufacturer catalogs, spec sheets, and technical diagrams.
• Vendor management and purchasing experience.