What are the responsibilities and job description for the Sales Manager position at Stu's Home Improvement Outlet?
Company Description Stu’s Home Improvement Outlet is a mission-driven retail store that offers brand-new and open-box home improvement items at significant discounts, including furniture, flooring, lighting, appliances, tools, and more. Based in Dubuque, Iowa, the outlet serves as the retail arm of Restoration Works, a nonprofit focused on emergency home stabilization, youth mentorship, addiction recovery, and reentry support. Proceeds from store sales fund critical home repairs, wheelchair ramps, and housing support for veterans, domestic violence survivors, and families recovering from crisis. The team is built around opportunity and second chances, providing on-the-job training, cross-training, and leadership pathways in a supportive, high-energy environment. Stu’s combines value for customers with community impact and a strong commitment to veteran-centered giving.
Role Description The Sales Manager is a full-time, on-site role based in Dubuque, IA, responsible for leading daily sales operations and driving revenue growth. This position oversees the sales team, sets performance goals, coaches team members, and ensures excellent customer service on the sales floor. The Sales Manager monitors inventory, coordinates merchandising and pricing strategies, and collaborates with leadership to plan promotions aligned with the store’s mission and community priorities. Typical responsibilities include tracking sales metrics, generating reports, resolving customer issues, and partnering with operations staff to maintain a safe, organized, and efficient store environment. The role also involves recruiting, training, and developing team members, fostering a culture of accountability, respect, and mission-focused service.
Qualifications
Role Description The Sales Manager is a full-time, on-site role based in Dubuque, IA, responsible for leading daily sales operations and driving revenue growth. This position oversees the sales team, sets performance goals, coaches team members, and ensures excellent customer service on the sales floor. The Sales Manager monitors inventory, coordinates merchandising and pricing strategies, and collaborates with leadership to plan promotions aligned with the store’s mission and community priorities. Typical responsibilities include tracking sales metrics, generating reports, resolving customer issues, and partnering with operations staff to maintain a safe, organized, and efficient store environment. The role also involves recruiting, training, and developing team members, fostering a culture of accountability, respect, and mission-focused service.
Qualifications
- Sales leadership skills, including team supervision, coaching, and performance management.
- Retail operations experience, such as merchandising, inventory coordination, and point-of-sale oversight.
- Customer service and conflict resolution skills, with the ability to handle inquiries and issues professionally.
- Basic business and analytical skills, including sales reporting, goal setting, and KPI tracking.
- Strong communication and interpersonal skills to work effectively with diverse team members and customers.
- Ability to work on-site full time in Dubuque, IA, with flexibility for peak retail hours, including some evenings and weekends.
- Prior experience in retail, home improvement, or nonprofit/social impact environments is beneficial.
- Demonstrated commitment to inclusive hiring, mentorship, and supporting individuals seeking a second chance.
- High school diploma or equivalent required; additional education or training in business, sales, or management is a plus.