Plant Customer Service Liaison

Duties and Responsibilities of the Job

(This section is not inclusive.  Other duties may be assigned as necessary).

• Review daily customer releases (including service), verifies daily shipments against inventory and daily scheduled manufacturing to determine priorities to meet demands.
• Monitoring and answering shortage screens at the required times and parameters, as well as maintenance of all other required screens as specified by the customer.
• Monitor customer’s computer systems for delivery schedules, shortages, PPM’s and other concerns.
• Delivery performance monitoring including proactively self-assessing customer ratings and key measurables.
• Sends ASNs and inputs manual ASNs during power outages or system failures.
• Communicates to all necessary parties any changes that would require alternative scheduling to meet demands.
• Accepts assignments and other responsibilities as required to support team objectives.
• Required to adhere to applicable TS16949 requirements.
• Required to adhere to applicable ISO 14001 requirements.
• Required to adhere to all Environmental Health and Safety Regulations.
• Will be required to work necessary overtime.

Skills preferred to perform the job

1. Thorough product knowledge. Full understanding of customer service philosophy and company procedures.
2. Word processing and personal computer skills (M/S Word, Excel, ERP/SAP, EDI) Ability to navigate and understand customer portals for communication and information.
3. Strong organizational and communication skills and attention to detail.
4. Three to five years experience in automotive/industrial manufacturing.
5. Strong personal leadership, vision, organizational and communication abilities, technical and mechanical background desirable.
6. Knowledgeable of customer product line and internal manufacturing processes to include all functions from raw materials to finished goods, as well as equipment and machinery.

Educational Requirements

1. High school graduate.
2. Additional college-level courses in Management subjects desirable or the equivalent in experience and education.
3. Bachelor's degree in industrial, mechanical or manufacturing engineering desirable