Inside Support Specialist

Structured has an immediate opening for a detail-oriented and dynamic individual to join our team as an Inside Support Specialist located in Clackamas, Oregon.

As part of our team, you will play a key role in driving the success of our outside sales team by supporting the end-to-end sales process. You’ll work closely with account executives and internal technical teams to help identify and quantify customer requirements, develop accurate and timely quotes, and ensure a smooth handoff to delivery teams.

In this role, you will also be responsible for maintaining up-to-date and accurate information within Structured’s CRM system, including opportunity tracking, forecasting, and sales status updates. Your ability to coordinate across departments and deliver responsive, detail-oriented support will be essential to ensuring a seamless customer experience and achieving team sales goals.

(Must be able to work on-site in Clackamas, Oregon five days a week)

Compensation: $21.65 - $31.25 per hour

About Structured

Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets, and providing information security and governance.

Essential Duties and Responsibilities

• Responsible for gathering customer requirements and working with internal teams to create and deliver quotations.
• Plans, manages, coordinates and follows up on events, customer telephone, e-mail, and appointments on behalf of account executives as directed.
• Manages Account Executive(s) calendars to prioritize customers and opportunities as directed.
• Manages the complete Purchase Order (PO) life cycle as directed.
• Works with engineers to generate Bills of Material (BOM) as needed.
• Provides complete, accurate and timely updating, forecasting and sales process status reports.
• Ensures accurate receipt of customer orders and seamless handoff to operations.
• Monitors order progress to ensure customer expectations for delivery are communicated and met.
• Investigates and resolves customer issues regarding product and/or service delivery; communicate status to team lead and account executive on a timely basis.
• Oversees customer cases and acts as a single point of contact for the Service Desk as directed.
• Provides support for meetings in order to track progress on project milestones and to track and resolve issues.
• Acts as a point of contact between internal clients, including account executives, engineers, management, customer service, administration and outside clients.
• Manages aspects of project work and all or a portion of the overall execution of projects (as directed by team lead and account executive).
• Ensures that project and development efforts are documented.
• Maintains and organizes customer database, as well as put together project files in a timely manner.
• Assists in the investigation and reporting of logged time and service platform updates for projects and cases when requested by team lead/account executives/management.
• Participates in account planning as needed.
• Follows the current policies and procedures for tracking activities in Structured’s various CRM/service delivery tools.
• Additional duties as assigned.

Competencies

• Promotes and maintains a high standard of customer service at all times.
• Ability to maintain and continually develop accurate product and application knowledge.
• Must be well-organized in a fast-paced, high-pressure environment.
• Ability to maintain strict confidentiality.
• Excellent verbal and written communication skills.
• Strong organization and time management capabilities and exceptional attention to detail.
• Strong interpersonal skills, including communicating, fostering, and maintaining relationships with internal teams, customers, and vendors.

Education and Experience

High school diploma or equivalent, or five years related experience and or training; or equivalent combination of education and experience within customer service.

General Office Computer Skills

To perform this job successfully, an individual should be an experienced user of Microsoft Office Suite; experience with a customer relationship management (CRM) tool, such as Salesforce.

Language Skills

Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors and customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally sedentary in nature, but may require frequent standing, walking, talking and hearing. Frequent use of phones, computers and other general office equipment is required.

While performing the duties of this job, the employee will be required to lift and/or move up to fifty (50) pounds.

Must have the ability to occasionally travel to customer locations or to attend customer and vendor events.

Working Conditions

The working conditions characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The office work environment lighting and temperature are generally moderate; work is regularly performed within an office environment, with standard office equipment available.

This position may occasionally require an adjusted work schedule or evening hours to meet or attend vendor/customer needs.

Benefits

Our organization provides a full compensation package that facilitates development and growth. The benefits package includes medical, dental, vision, group life and AD&D insurance, and long and short-term disability coverage and 401(k). We also provide training on mutually agreed upon professional goals through a combination of self-study courses, formal training, and on-the-job training. Obtaining industry-based certifications is highly encouraged.

How do I Apply?

If you, or anyone you know, is interested in joining the Structured team, please submit your application and resume by visiting our website at: https://structured.com/employment/job-application/

*** We are interested in all qualified candidates that are eligible to work in the United States. However, we are not able to sponsor visas. ***

Job Type: Full-time

Pay: $21.65 - $31.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location: In person

Salary : $22 - $31