What are the responsibilities and job description for the Client Care Coordinator position at Structure Tech Home Inspections?
Overview
The Client Care Coordinator is responsible for accurately scheduling inspections and supporting clients, agents, and inspectors with timely, high-quality communication. This role requires strong judgment, excellent attention to detail, and the ability to manage fast-paced scheduling needs. This position is fully remote but may occasionally require in-office training or meetings.
Duties
- Schedule home inspections and add-on services
- Answer incoming calls and emails from clients and agents with professionalism and warmth
- Provide clear, accurate information about services, pricing, scheduling, and inspector availability
- Serve as the primary point of contact for inspectors during weekend hours
- Troubleshoot scheduling conflicts and make decisions that support both client needs and company operations
- Maintain accurate schedules, notes, and documentation
- Follow established SOPs and raise suggestions when processes can be improved
- Manage steady phone and email activity with strong prioritization
- Notify the appropriate team members of any urgent or time-sensitive issues
Required Qualifications
- Experience in customer service or scheduling in a fast-paced environment
- Excellent verbal and written communication High attention to detail with a strong commitment to accuracy
- Tech-savvy and comfortable learning web-based systems
- Reliable, self-directed, and able to work independently during scheduled hours
- Strong organizational skills and the ability to stay calm and clear-headed under pressure
- Good judgment and problem-solving skills
- Basic understanding of the real estate or home services industry, or willingness to learn quickly
Preferred Qualifications
- Prior experience with scheduling platforms or CRM systems
- Experience handling high-volume phone calls
- Familiarity with real estate or inspection workflows
If you are interested in this position, please also find the employment section on our website, located at the bottom of our homepage, and fill out a job application there.
Pay: $20.00 - $22.00 per hour
Expected hours: 12.0 per week
Benefits:
- 401(k)
Work Location: Hybrid remote in Minneapolis, MN 55416
Salary : $20 - $22