What are the responsibilities and job description for the Workplace Experience Manager position at Striden?
Workplace Experience Manager
Location: Jersey City, NJ 07310
Classification: Full-time, On-site
Pay range: $40–$43/hr
Striden helps guide customers on the road ahead. We are passionate about the services we provide, and our customers’ success is our top priority. Our philosophy is simple: we strive to exceed expectations for our customers and our employees.
Summary
Striden is seeking a hands-on Workplace Experience Manager to oversee the day-to-day operations of a single corporate office in Jersey City. This role serves as the primary onsite contact for employees, visitors, and business partners, helping ensure the workplace is welcoming, organized, and ready for daily use.
The ideal candidate enjoys being visible in the office, helping employees, keeping the workplace running smoothly, and coordinating with vendors and building partners when issues need attention.
Responsibilities:
-
Serve as the primary onsite workplace and office operations contact for the Jersey City office, supporting employees, visitors, and business partners.
-
Create a welcoming office environment by assisting employees and visitors, supporting visitor badging, and coordinating with internal teams as needed.
-
Oversee daily office readiness, including cleanliness checks, meeting rooms, pantry stocking, office supplies, mail, packages, shared spaces, and first aid supplies.
-
Respond to employee office issues and service requests, track follow-up through resolution, and use ServiceNow, eMaintenance, email, or other workplace tools as appropriate.
-
Coordinate vendor visits and building management requests for repairs, cleaning, maintenance, pantry service, office equipment, and other onsite support needs.
-
Support onboarding, employee moves, office events, meetings, and workplace activities by coordinating supplies, badges, access, room setup, and vendor support.
-
Maintain office procedures, vendor contacts, supply inventories, invoices, purchase requests, operational notes, safety readiness, and compliance activities in partnership with internal teams and onsite business partners.
Required Qualifications:
· Strong follow-through, organization, and attention to detail in a hands-on office environment.
· Ability to notice what needs attention, take ownership, and solve small office problems before they become bigger issues.
· Comfort balancing daily requests, vendor coordination, supplies, events, invoices, and office walk-throughs.
· Clear communication with employees, vendors, building partners, and internal Corporate Services teams.
· A practical, service-oriented mindset focused on keeping one office running smoothly and creating a positive workplace experience.
Keys to Success in this Role:
· Strong follow-through, organization, and attention to detail in a hands-on office environment.
· Ability to notice what needs attention, take ownership, and solve small office problems before they become bigger issues.
· Comfort balancing daily requests, vendor coordination, supplies, events, invoices, and office walk-throughs.
· Clear communication with employees, vendors, building partners, and internal Corporate Services teams.
· A practical, service-oriented mindset focused on keeping one office running smoothly and creating a positive workplace experience.
-
Bachelor’s degree or equivalent experience preferred.
-
5 years of experience in office operations, workplace experience, office management, hospitality, facilities coordination, or a similar employee-facing role.
-
Experience supporting daily office operations, including employee requests, visitors, office supplies, vendors, invoices, onboarding logistics, and workplace events.
-
Strong customer-service mindset with the ability to communicate professionally, stay organized, and follow through on workplace needs.
-
Proficiency with Microsoft Office; experience with ServiceNow, ticketing systems, visitor management, badge access, or building operations tools is preferred.
At Striden we believe in celebrating diversity and providing a work environment where we are always treated with dignity and respect. An environment where teamwork and employee participation promote the representation of all groups and employee perspectives is important to us. We are committed to creating such an environment because it brings out the full potential in each of us, which in turn contributes directly to our success.
Salary : $40 - $43