Claims Trainer

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A (Superior).

 Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune’s “100 Best Small and Medium Workplaces”. At ACIC, we foster a culture where everyone belongs. We’re a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.

 Our benefits include:

• Health, Dental & Vision plans (HSA & PPO options)
• 401(k) with company match financial advisor access
• Tuition reimbursement & student loan assistance
• Paid parental leave
• Counseling and mental wellness support
• Flexible work and in-office schedules

 Whether you're just starting your career or looking to grow it, Atlantic Casualty is where talent thrives, and teamwork drives success.

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

 www.atlanticcasualty.net/about-acic/our-careers/

SUMMARY: 

The Trainer will be responsible for conducting claims on-boarding and administer the initial systems and test environment training over a 3-4 week period. Additionally, the Trainer will assist with developing and implementing  training programs as needed for current staff as well as well as co-ordinate the training of new hires and interns.  

Essential Functions:

• Develop and implement a training programs for new hires and current staff that addresses all lines of business ACIC writes.
• Periodically review the training program to make sure it is current with regulatory requirements and legal jurisdictions, and to meet the needs of staff.
• Excellent communication skills to provide feedback to management and adjustment staff based on audit results.
• Develop individual and/or group training programs as needed based on audit results.
• Demonstrate advanced knowledge of coverage, liability, investigation, litigation, negotiation, salvage, subrogation, of general liability, construction defect, property, garage and auto physical damage claims handling.
• Regular contact with Directors, managers, examiners, adjusters and other department personnel.
• Maintain confidentiality with sensitive Company information.  
• Perform other similar or related duties as assigned.

Required Knowledge & Skills        

• A four-year degree from an accredited institution or equivalent experience.
• Knowledge of and adherence to, the state laws and regulations governing the handling of property and casualty claims throughout the United States.
• Knowledge of coverage, liability, investigation, litigation, negotiation, salvage, subrogation, of general liability, construction defect, property, garage and auto physical damage claims handling.
• An understanding of accounting principles, construction, underwriting, marketing and auto physical damage and/or property estimating.
• Experience with WORD and Excel systems.

Preferred

• Prior claims training experience
• 12-15 plus years successful handling of claims including advanced skills in coverage analysis, investigation, litigation management, negotiation, salvage and subrogation.
• Knowledge of medical terms and legal issues.
• Excellent writing skills
• Advanced communication skills are required to understand, interpret and convey technical information.
• Excellent computer skills.
• Excellent time management and organizational skills
• Ability to quickly understand and utilize existing and future claims handling systems.

Licensing

A North Carolina resident adjuster’s license is preferred. 

MENTAL REQUIREMENTS: 

The ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to think independently, to collect, compile and organize facts and figures in accordance with established procedures. The ability to interpret an extensive variety of instructions in written or diagram form.   Reasoning; dealing with problems involving a few variables in standard situations.  

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus. The employee must hold a valid driver’s license and be able to drive a car as well as travel overnight by plane.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works indoors at a cubicle with a computer. The noise level is usually moderate.

TRAVEL: 

20% to 40% (depending on where the claims trainer(s) are located, the supervisor may need to travel to branch offices to visit with their direct report(s)