Insurance Trainee

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A (Superior).

 Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune’s “100 Best Small and Medium Workplaces”. At ACIC, we foster a culture where everyone belongs. We’re a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.

 Our benefits include:

• Health, Dental & Vision plans (HSA & PPO options)
• 401(k) with company match financial advisor access
• Tuition reimbursement & student loan assistance
• Paid parental leave
• Counseling and mental wellness support
• Flexible work and in-office schedules

 Whether you're just starting your career or looking to grow it, Atlantic Casualty is where talent thrives, and teamwork drives success.

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

 www.atlanticcasualty.net/about-acic/our-careers/

Summary:

Shadow in multiple departments in a variety of jobs to gain a basic understanding of the overall company.  Applicant will develop skills and knowledge throughout the designated training period to ultimately identify a position most closely aligned with applicant’s interests and aptitude while mutually benefiting Atlantic Casualty.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Claims:

• Learn claims support team functions to include mail handling, answering phones, and all manner of support to assist the adjusters.
• Obtain an adjuster license for the state of North Carolina.
• Learn to analyze, review, and interpret policies, to assess liability, verify and review damages, and properly document information in the claim file.

Accounting:

• Develop basic understanding of how to apply premium audit and account current cash applications.
• Learn how to apply payments in Dashboard application.

Underwriting:

• Develop basic understanding of various coverage options.   Shadow underwriters to develop understanding of their and fact gathering and decision-making processes.
• Assist underwriting assistants with policy endorsement processing.
• Underwrite small new and renewal accounts.  Support territorial teams in all aspects of underwriting, including policy and inspection analysis, customer service support phone calls, and all other aspects of agency relationship management.
• Learn process of setting up submission files and complete submission database updates.

Marketing:

• Develop basic knowledge of all marketing functions.
• Learn how to prepare communication materials and promotional items utilizing various mediums.
• Shadow marketing team to see how agency relationships are developed and maintained.  Learn about agency books of business. 

Operations:

• Learn process of sorting mail and scanning into ImageRight.
• Develop basic knowledge of switchboard operations.
• Shadow policy services and learn the workflow for processing policy endorsements.

Information Technology:

• Shadow network team to develop understanding of helpdesk functions and overall network management.
• Learn to troubleshoot tickets, manage agent issues and test Atlantic Casualty Express System as well as Policy Issuance with P&C team.
• Gain understanding of database administration functions with database management team.
• Learn inner workings of Claim Center and how to test various components.
• Gain understanding of various roles within IT and the impact on overall organizational effectiveness.

REQUIRED EDUCATION/EXPERIENCE: 

• College degree in risk management and insurance preferred.

REQUIRED SKILLS: 

• Time management skills.
• Microsoft Office
• Solid written and verbal communication skills are required to interact competently with internal and external customers.
• Must be capable of logical and creative reasoning and be able to apply those skills in any situation.
• Problem solving on the job is defined but may need further clarification to proceed.
• The position requires collecting, compiling and organizing facts and figures in accordance with established procedures.
• The incumbent has some latitude in decision-making by setting priorities and / or making decisions based on established procedures and policies.  Guidance is readily available, and work may be checked for accuracy and completeness.
• The incumbent deals with information that is considered personal and confidential and its disclosure would be detrimental to Strickland Insurance Group. 

MENTAL REQUIREMENTS: 

Must be able to clearly define systems and operational problems and draw valid conclusions and recommendations as to how to resolve. Must possess ability to interpret and delegate an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations. Must also be able interact on personnel matters in a secure and confidential manner. 

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate.  Works primarily indoors.  

TRAVEL: 5%