Business Technology Help Desk

About the job

Title: Business Technology Support Specialist (ON-SITE)

Location: Conshohocken, PA

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Conshohocken, PA. The Help Desk Specialist will handle day-to-day tasks including troubleshooting technical issues, application support, and working with development team to support new feature rollout. The role involves assisting users with various IT-related problems and ensuring seamless technology operations within the organization.

Responsibilities

DESKTOP SUPPORT

• Provide technical support for end-users experiencing network issues, email access problems, monitor set-up, and other common IT-related issues.
• Handle new hire setup, including work station configuration, ordering / tracking new inventory, etc.

TEMPO PLATFORM SUPPORT (Company proprietary software)

• Serve as the first point of contact for employees experiencing issues or questions related to Tempo.
• Troubleshoot and diagnose platform-related issues; where possible, resolve problems independently.
• Collect necessary details when escalation is required and work closely with the QA ninjas, Product Owner, and development team to ensure timely resolution.
• Log and track support requests through ticketing system.

NLS SUPPORT (Loan Management System)

• Work with Stream employees to troubleshoot and understand NLS platform.
• Communicate issues to NLS tech support when needed.

PHONE SYSTEM SUPPORT (PBX)

• Manage and support the PBX phone system, including user setup, troubleshooting, and maintenance.
• Assist employees with phone-related issues such as call forwarding, voicemail configuration, and device setup.
• Work with third-party vendors if needed to ensure smooth operation of the phone system.

OTHER

• Other tasks as assigned.

Qualifications

• Minimum 2 years experience in help desk support
• Proven ability to analyze problems, identify root causes, and implement effective solutions
• Excellent customer service abilities
• Excellent communication skills with the ability to translate technical issues into clear, user-friendly language
• Ability to work independently and in a team environment
• Curious and eager to learn new systems and technologies—someone who sees every issue as an opportunity to grow
• MAC / iOS experience strongly preferred
• Preference for individuals with growth attitude and leadership aspirations

Benefits

• Competitive wage

• Company-paid health, dental and vision

• Company-paid life insurance

• Company-paid disability insurance

• Paid parental leave

• Retirement savings plan

• Paid time off and holidays

• Professional development and advancement opportunities

• Access to the latest technology, such as laptops, and tablets that will help you reach your career goals faster and more efficiently

Company Description

Stream Innovations Inc. (“Stream”) is a consumer lending platform focused on the borrowing needs of homeowners. The company is a partner of Power Home Remodeling Group (“Power”), one of the largest home remodelers in America. Stream was created in 2020 to provide compelling financing options to homeowners pursuing sustainability-related home improvement projects and to complement Power’s business.

Stream has built a customized financing platform for Power, including a proprietary credit model, API-first technology, tailored financial products, and a streamlined customer experience—creating an offering that is hard to replicate. The company has raised over $1BB in a combination of equity and debt financing from top-tier investors, including Goldman Sachs. Since inception, Stream has originated over $1.5BB in loans and currently services over $1BB in assets under management (AUM). We have been cash flow positive since 2022.

Our long-term vision is to become the preferred financial services provider for homeowners. We are embarking on the next phase of our journey, and hope you want to be apart!

Equal Opportunity Employer Statement

Stream is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.