Help Desk Technician

Job Summary
We are seeking a dedicated and technically skilled Help Desk Technician to provide essential IT support across our organization. The ideal candidate will possess a strong foundation in troubleshooting hardware and software issues, managing computer systems, and delivering exceptional customer service. As a Help Desk Technician, you will be the first point of contact for end-users seeking assistance with technical problems, ensuring prompt resolution and maintaining optimal IT operations. This role offers an exciting opportunity to contribute to a dynamic team committed to technological excellence and user satisfaction.

Duties

• Provide technical support for hardware, software, and network issues across various operating systems including Windows Server.
• Troubleshoot and resolve software problems related to Microsoft Office applications, operating systems, and enterprise tools such as ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware components, including desktops, laptops, mobile devices, and peripherals, ensuring proper functionality and maintenance.
• Assist users with network connectivity issues involving LAN, VPN, DNS, TCP/IP protocols, firewalls, Meraki devices, and network administration tasks.
• Support Active Directory management, GPO configuration, SCCM deployment, and Windows Server environments to streamline user access and system updates.
• Maintain IT infrastructure by monitoring system performance and implementing necessary updates or repairs.
• Document support requests accurately using ticketing systems such as ServiceNow or Jira while providing clear communication throughout the resolution process.
• Collaborate with team members on complex issues requiring analysis skills or escalation to higher-level IT support when necessary.

Skills

• Strong technical support skills with proficiency in troubleshooting computer hardware and software issues.
• Extensive knowledge of operating systems including Windows (Windows Server), macOS, and Linux environments.
• Expertise in computer networking concepts such as LAN/WAN configurations, TCP/IP protocols, DNS management, VPN setup, firewalls (including Meraki), and network security best practices.
• Experience with enterprise tools like SCCM for software deployment and management; GPO for policy enforcement; Active Directory for user account management; BMC Remedy for ticket tracking; ServiceNow and Jira for workflow management.
• Familiarity with mobile device management and support for various mobile platforms.
• Excellent communication skills to effectively assist end-users with diverse technical issues while maintaining a professional demeanor.
• Analysis skills necessary for diagnosing complex problems quickly and accurately to minimize downtime.
• Ability to prioritize tasks efficiently in a fast-paced environment while providing exceptional customer service. Join our team as a Help Desk Technician to deliver vital IT solutions that empower users and enhance organizational productivity through expert support and innovative problem-solving!

Job Type: Full-time

Pay: $40,500.00 - $55,500.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Language:

• English (Required)

Location:

• Cherry Hill, NJ 08003 (Preferred)

Ability to Commute:

• Cherry Hill, NJ 08003 (Required)

Work Location: In person

Salary : $40,500 - $55,500