What are the responsibilities and job description for the Front Desk position at Stray Hearts Animal Shelter?
Job Title: Front Desk Associate
Department: Operations
Job Type: Part- time, Hourly, non-exempt
Reports to: Community Engagement Manager
SUMMARY
The Front Desk Associate provides general and clerical support and customer service to the general public and shelter personnel. This position is also responsible for animal data entry into ShelterLuv, the shelter CRM.
ORGANIZATIONAL CULTURE
The Stray Hearts Animal Shelter is grounded in a culture of compassionate care, clinical excellence, and community service. Our team works collaboratively in a high-volume, mission-driven environment where every role is vital to the well-being of animals and the trust of the community we serve.
We prioritize respect, teamwork, and adaptability. Each team member is expected to approach their work with empathy, professionalism, and a shared commitment to reducing barriers to care. In our organization, culture means supporting one another through challenges, celebrating lifesaving wins, and continuously striving to improve how we serve both pets and people.
We welcome team members who lead with humility, teach with intention, and practice with heart.
Duties and Responsibilities include the following. Other duties may be assigned.
- Greet and assist visitors, volunteers, and potential adopters in a friendly and professional manner
- Answer and direct phone calls; respond to voicemail and email inquiries
- Schedule appointments for adoption meet n' greets and surrenders
- Input and maintain accurate records and documentation using shelter management software
- Process intake paperwork and general forms
- Handle financial transactions, including adoption fees and donations
- Coordinate with shelter staff to ensure smooth daily operations
- Maintain cleanliness and organization of the front desk and lobby area
- Provide basic information about animals, shelter policies, and procedures along with Stray Hearts programs
- Offer emotional support to individuals surrendering pets or dealing with loss
- Help manage Community Pet Food Bank Program through ordering, bagging, tracking data, and distribution
Qualifications:
- High school diploma or equivalent required
- Minimum 1 year of experience in a customer service or administrative role
- Previous experience in an animal shelter, veterinary office, or related environment is a plus
- Proficient with computers and office software (e.g., Google Suit); experience with shelter software (e.g., ShelterLuv) is a plus
- Strong communication and interpersonal skills
- Ability to multitask and remain calm in a fast-paced or emotionally charged environment
- Compassion for animals and empathy toward people from diverse backgrounds
- Ability to lift up to 40 lbs and stand for extended periods, as needed
- Willingness to work weekends, holidays, or flexible hours as required
COMPENSATION
This is a part-time, hourly, non-exempt position at $17.50/hour. Benefits include PTO and Sick Leave.
TO APPLY:
Please drop off a resume at the shelter, apply on Indeed or through our website.
Stray Hearts Animal Shelter is an equal opportunity employer and does not discriminate against candidates or employees based on race, color, religion, sex, national origin, age, pregnancy, disability, military status, veteran status, genetic history or any other protected status. Stray Hearts encourages all qualified individuals to apply.
Pay: $17.50 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $18