IT Specialist – Help Desk Support

IT Specialist – Help Desk Support

Location: Strawbridge Studios, Inc.

Overview:

Strawbridge Studios is seeking a knowledgeable, approachable, and customer-focused IT Specialist to join our Help Desk Team. If you enjoy solving problems, helping people, and being the “go-to” resource your coworkers rely on, this role is for you.

We’re looking for someone who combines technical skill with patience, professionalism, and great communication — someone who can troubleshoot confidently while treating colleagues with respect and courtesy every step of the way.

What You’ll Do:

• Serve as the first line of support for a wide range of IT questions and issues.
• Diagnose, troubleshoot, repair, and train users on laptops, software, printers, phones, and other IT tools.
• Maintain and repair computer systems across the organization.
• Document problems, solutions, and updates in our internal ticketing system.
• Assist with software and hardware purchasing, setup, maintenance, and audits.
• Improve organization and efficiency within the IT department.
• Respond to system alerts and provide first-level resolution and technical support.
• Configure, install, and deploy new workstations, phones, and various IT equipment.
• Maintain and support Active Directory and Office 365 environments.
• Assist with installations and upgrades of server hardware, communication equipment, and other data-center systems.
• Work on small to medium-sized IT projects as assigned by the IT Supervisor.
• Prioritize tasks, manage your schedule, and handle multiple support requests at once.
• Participate in special projects — occasional travel may be required.
• Perform other duties as needed to support the IT team and company initiatives.

 What We’re Looking For:

• Solid working knowledge of IT systems, processes, and terminology.
• Strong understanding of basic computer and networking concepts (especially Microsoft Windows environments).
• Proficiency with Microsoft Office applications — Word, Excel, PowerPoint, Outlook.
• Ability to troubleshoot effectively using both technical skill and logical thinking.
• A customer-friendly attitude, with the patience and communication skills needed to support users of all levels.
• Ability to work well in a team environment and follow direction for incident resolution.
• Commitment to fully resolving issues and ensuring users are satisfied with the outcome.

This position aligns with the school calendar, which means you can expect scheduled time off:

• 1–2 weeks at Christmas
• 1–2 weeks in the summer
• June through mid-August typically runs at 32 hours/week, depending on production (subject to change anytime)

How to Apply:

We are currently accepting email resumes only.
No phone calls will be accepted.