Office & Customer Operations Specialist

About the Opportunity

We’re seeking a highly organized and detail-oriented Office & Customer Operations Specialist to join a well-established, growing manufacturing business. This newly created role is designed to strengthen office operations while also supporting customer interactions and inside sales. It’s a hands-on, in-office position that offers a clear growth path into office management and customer account leadership.

What You’ll Do

• Manage and execute purchase order (PO) processes, order entry, quoting, and data tracking
• Maintain accurate records in ERP/CRM systems and support the full sales cycle from quote to delivery
• Provide professional customer service via phone, email, and other channels
• Troubleshoot order discrepancies and delivery issues, ensuring timely resolutions
• Support customer account growth through quoting, follow-ups, and inside sales activities
• Collaborate with production teams and gain exposure to operations on the plant floor
• Over time, take on office oversight responsibilities, ensuring accountability and thorough execution of processes

What We’re Looking For

• 5 years of professional experience, with at least 1 year in office administration, customer service, or inside sales
• Strong organizational skills, detail-oriented mindset, and a proactive approach to solving problems
• A “Type A” personality who can hold others accountable and follow tasks through to completion
• Comfortable working in a manufacturing setting and engaging with production teams
• Experience with ERP/CRM systems (preferred but not required)
• Ambition to learn operations and grow into management responsibilities

Why This Role?

This is an exciting opportunity to join a stable, family-owned organization with decades of success in technical materials manufacturing. The role is ideal for someone who thrives in a structured environment, enjoys problem-solving, and is looking for a clear path to career growth.