What are the responsibilities and job description for the Loading Dock Concierge position at Stratton Amenities?
Loading Dock Concierge
Company: Stratton Amenities
Location: Seattle, WA
About Stratton Amenities
Stratton Amenities is a hospitality
services company providing concierge, front desk, and building support programs
to Class A commercial and residential properties throughout the United States.
Our focus is creating safe, professional, and welcoming experiences for
tenants, guests, visitors, vendors, and clients.
Position Summary
The Loading Dock Concierge is responsible
for managing loading dock activity, vendor and delivery access, vehicle flow,
dock safety, and visitor coordination in a professional Class A property
environment. This role requires strong attention to detail, clear
communication, situational awareness, and a hospitality-focused approach when
interacting with delivery personnel, vendors, tenants, and property teams.
Responsibilities
- Monitor loading dock activity and ensure safe, organized dock
operations.
- Greet and screen delivery personnel, vendors, contractors, and
authorized visitors.
- Verify access authorization and follow all sign-in and visitor
management procedures.
- Direct delivery vehicles into approved loading dock areas.
- Assist with vehicle flow, pedestrian awareness, and dock
traffic coordination.
- Ensure loading dock doors, gates, and access points remain
secure.
- Prevent unauthorized parking, idling, or vehicle congestion
near the loading dock.
- Redirect deliveries to the appropriate dock, freight elevator,
or approved delivery location.
- Document delivery activity, entry and exit times, vendor
information, and incidents.
- Report unsafe conditions, suspicious activity, maintenance
issues, and building concerns.
- Communicate professionally with tenants, property management,
vendors, and building teams.
- Follow all property procedures, emergency protocols, post
orders, and company standards.
- Maintain a professional appearance and adhere to company
uniform requirements.
Qualifications
- High school diploma or equivalent.
- Prior experience in hospitality, concierge, loading dock
operations, security, logistics, customer service, or building operations
preferred.
- Strong communication and customer service skills.
- Ability to remain alert, professional, and composed throughout
the shift.
- Comfortable using phones, radios, tablets, computers, visitor
management systems, and basic reporting tools.
- Strong attention to detail and ability to follow procedures
consistently.
- Ability to work independently and communicate issues promptly.
Preferred Experience
- Loading dock operations
- Commercial building operations
- Concierge or front desk services
- Vendor or delivery management
- Security, access control, or visitor management
- Hospitality or customer service
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to work in and around loading dock areas.
- Ability to lift to 25 pounds occasionally.
- Ability to work near vehicle traffic, delivery activity, and
building service areas.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Paid training
- Opportunities for advancement
- Professional and supportive work environment
Compensation
$23.00 - $24.00 per hour
Salary : $23 - $24