What are the responsibilities and job description for the Front Desk Concierge position at Stratton Amenities?
Front Desk Agent / Concierge
Position Overview
Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are currently seeking a professional and service-driven Front Desk Agent / Concierge to support luxury residential properties in the Atlanta, Georgia market.
This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front desk presence, and creating a welcoming environment for residents and guests. The Front Desk Agent / Concierge is a key representative of the property and plays an essential role in the overall resident experience.
Schedule Requirements
Flexibility to work weekdays, evenings, weekends, and holidays as required by the property
Shift availability may vary based on operational needs
Key Responsibilities
Greet residents, guests, and visitors in a professional, courteous, and welcoming manner
Maintain front desk operations and ensure a consistently polished lobby environment
Provide high-quality customer service and respond promptly to resident inquiries and requests
Answer and route phone calls using professional telephone etiquette
Accurately log, track, and distribute resident packages and deliveries
Monitor lobby activity and surveillance systems to support safety and security
Conduct regular property walks to ensure cleanliness, organization, and presentation standards are met
Coordinate professionally with vendors, contractors, and on-site management
Complete daily logs, reports, and other assigned administrative tasks
Perform additional duties as assigned by property management or Stratton leadership
Qualifications and Skills
Minimum of two years of experience in hospitality, concierge services, front desk operations, customer service, or luxury retail
Strong verbal and written communication skills
Excellent interpersonal skills with a strong service mindset
Ability to remain composed and make sound decisions in a fast-paced environment
Organized, reliable, and detail-oriented
Professional appearance and grooming standards required
Ability to work independently while contributing positively to a team environment
Preferred Experience
Experience in luxury residential, high-rise, hotel, or upscale service environments
Proven ability to deliver consistent, elevated guest and resident experiences
Why Join Stratton Amenities
Work in luxury residential communities throughout Atlanta
Professional, hospitality-focused work environment
Supportive leadership and clear service standards
Opportunity for growth within a service-oriented organization
Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-driven workplace.
Salary : $15 - $16