What are the responsibilities and job description for the Front Desk Concierge (Floater) position at Stratton Amenities?
Floater/On-call Front Desk Concierge Job Description.
We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.
Floater Responsibilities:
- Support staffing requirements during shortages due to vacations, call-offs, holidays etc
- Assist in start-ups and new accounts
- Work special last-minute assignments
- Expect to work on weekends and holidays
Position Requirements
- Outstanding schedule flexibility
- Weekend and Holiday availability
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Takes pride and ownership in the position and property
- Reliable transportation
- Ability to listen and react quickly to residents and guests requests in a genuine manner
- Have at least two year of hospitality experience
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities requests including local transportation, residents move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Ability to maintain confidentiality
- Walk the premises to ensure the highest standards are being met
- Perform all other duties as assigned
- Must be able to work flexible schedules including nights, weekends and holidays
Experience Requirements:
- Experience in hospitality is a plus
- Experience in luxury busy retail environment
- Must have experience delivering exceptional service
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.