What are the responsibilities and job description for the Front Desk Concierge position at Stratton Amenities?
Stratton Amenities, a leading provider of luxury concierge services for upscale apartments and condominiums, is seeking Hospitality Superstars for the role of Front Desk Concierge at our luxury high rises in Boston, MA We are committed to creating the most hospitable experience for our associates, residents, and clients.
The ideal candidate will have a strong hospitality background, a proven record of guest service excellence, and a clear understanding of luxury customer service. They will be accustomed to fast-paced environments, have excellent communication skills, and be passionate about providing exceptional customer service.
Key Skills and Knowledge:
- Extensive experience in the hospitality industry
- Proven track record of Guest Service Excellence
- Comfortable in fast-paced environments
- Deep understanding of luxury customer service excellence
- Ability to anticipate residents' and guests' needs
- Excellent written and oral communication skills
- Polite, professional conduct and excellent interpersonal skills
- Proactive attitude with a knack for creative problem-solving
- Passion for providing top-notch customer service at all times
- Mature, dedicated, committed, and independent with a strong drive
- Excellent organizational skills
- Background in customer service, guest services, hospitality, or retail
- Quick learner with a commitment to exceeding residents expectations
- Confident and able to prioritize and meet deadlines under pressure
- Availability to work weekends
Primary Responsibilities:
- Greet and direct residents and visitors with a friendly and positive attitude
- Exceed residents' and guests' expectations by providing anticipatory service
- Build and maintain strong relationships with residents, vendors, and contractors
- Maintain confidentiality of residents
- Maintain professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery, and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Monitor access throughout the shift and ensure authorized resident and guest use only
- Caution residents or guests behaving in an unsafe manner
- Perform all other duties as assigned
Stratton Amenities is an equal opportunity employer. We firmly believe that diversity and inclusion are crucial to fostering connections in a culture of service.