What are the responsibilities and job description for the Doorman position at Stratton Amenities?
Doorman Job Description
Stratton Amenities is a full-service concierge solution providing luxury,
hotel-style front desk concierge services for upscale apartments and
condominium buildings. Our mission is to create the most hospitable experience
for our associates, residents and clients.
We are seeking engaging, energetic, friendly, and
professional individuals to provide outstanding service for our residents and
guests in our luxury residential high-rises. The ideal candidate is passionate
about providing exceptional hospitality and guest experiences.
Position Requirements
- Excellent
verbal communication skills
- Strong
situational awareness and problem-solving abilities
- Takes
pride and ownership in the position and property
- Ability
to respond promptly and courteously to residents’ and guests’ needs
- Minimum
two years of hospitality, customer service, or front-facing service
experience
- Outstanding
interpersonal skills and a naturally welcoming demeanor
- Organized,
proactive, productive, and self-motivated with a positive attitude
- Neat,
polished, and professionally groomed appearance
- Ability
to think clearly, remain composed, and make quick decisions under pressure
Main Responsibilities
- Warmly
greet and open doors for residents, guests, and visitors
- Provide
a seamless arrival and departure experience, offering assistance with
bags, packages, umbrellas, and curbside needs
- Maintain
a strong presence at the front entry and ensure the lobby entrance remains
clean, orderly, and welcoming
- Monitor
front entry activity to support resident safety and building security
- Manage
vehicle and pedestrian flow at the front drive; assist with rideshare,
deliveries, and authorized vendor access
- Communicate
professionally in person and via radio or phone
- Coordinate
with the concierge and management team to support building operations
- Assist
with package handling and deliveries as needed
- Provide
directions, local information, and general assistance with a polished,
guest-focused demeanor
- Maintain
confidentiality and uphold all building standards
- Must be able to work a flexible schedule including nights, weekends, and holidays
- Able to work outdoors, in heat and cold
weather.
Experience Requirements
- Background
in hospitality, customer service, luxury retail, or related front-facing
roles
- Proven
experience delivering exceptional guest service
Stratton Amenities is an equal opportunity employer. We strongly believe
diversity and inclusion are essential to making connections in a culture of
service.
Salary : $18