Operations Coordinator

Operations Coordinator — Stratti

At Stratti, we're a technology company that services human beings. Our clients' experience is everything, and the people behind that experience make all the difference. We're looking for someone who's organized, people-first, and ready to grow with a team that's collaborative, supportive, and genuinely fun to work with. If you're someone who thrives in a fast-moving environment, loves keeping things running smoothly, and takes pride in great communication, this might be your next career move.

Location: Chico, CA (on-site) | Level: Mid-level | Type: Full-time

About Stratti

We're a technology company, but we lead with people. Our clients trust us to keep their businesses running, and we take that seriously. We're committed to being a genuine career move, not just another job.

Why You'll Love It Here

• Flexible vacation — Take the time you need, when you need it
• Outstanding benefits — Competitive package from day one
• Real growth — We're invested in your career path
• Variety of tech — You'll learn something new every week

About the Role

The Operations Coordinator is the connective tissue between our clients and our Support and Professional Services teams. You'll own the flow of projects and service requests, keep clients informed and confident, and help make our operations sharper and more proactive every day. This is a mid-level, client-facing coordination role where no two days look exactly the same.

What You'll Do

Service & Ticket Coordination

• Act as the first point of contact for incoming service requests — phone, email, and walk-in
• Triage, assign, and monitor tickets to keep resolutions timely and well-documented
• Coordinate technician schedules to ensure consistent coverage and fast response
• Spot opportunities to make the team more efficient and proactive
• Support the Service Manager in day-to-day operations as needed

Project & Client Coordination

• Manage the project calendar and serve as the main point of contact for clients
• Set up and maintain projects in our workflow platform, tracking milestones, budgets, and timelines
• Keep clients proactively informed of progress, changes, and next steps
• Review completed projects for accuracy, completeness, and quality

Operations Support

• Maintain an organized lab and equipment inventory
• Track loaner gear and ensure timely recovery
• Keep accurate records and implement processes to safeguard equipment

The statements above describe the general nature and level of work to be performed. Other duties may be assigned as needed.

What We're Looking For

• Clear, confident communicator — phone, email, and face-to-face
• A client-first mindset with a genuine passion for delivering great experiences
• Comfortable quickly learning and navigating new software and platforms
• Able to juggle multiple priorities without losing the details
• Self-starter who thrives in a fast-moving environment
• Basic familiarity with computer hardware, software, or networking concepts
• Strong organizational and typing skills

Requirements

• High School Diploma or GED required
• 2 years of experience in dispatch, call center, operations, or a similar coordination role
• Must reside within 30 miles of Chico, CA
• IT industry experience a plus — but not required

Ready to Make Your Next Career Move?

Join a team that's collaborative, supportive, and genuinely invested in you. We provide a team-oriented work environment, outstanding benefits, and flexible vacation time. You'll work hard, experience a variety of technologies, and learn a lot.

What's your next career move? If you're interested in growth, Stratti might be the place for you.