What are the responsibilities and job description for the Senior Manager, Customer Renewals position at Strategy?
Company Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job Description
The Role: The Senior Manager, Customer Renewals will lead a team of direct reports responsible for driving customer retention and growth across a portfolio of North America-based clients. This individual will oversee customer renewals, negotiate contracts, and guide customers through cloud migration initiatives, ensuring adoption of Strategy technology solutions. The role requires a balance of strategic leadership, customer-facing expertise, and operational excellence.
Key Responsibilities
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com.
Visit Strategy’s Careers page for additional information.
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job Description
The Role: The Senior Manager, Customer Renewals will lead a team of direct reports responsible for driving customer retention and growth across a portfolio of North America-based clients. This individual will oversee customer renewals, negotiate contracts, and guide customers through cloud migration initiatives, ensuring adoption of Strategy technology solutions. The role requires a balance of strategic leadership, customer-facing expertise, and operational excellence.
Key Responsibilities
- Lead, mentor, and manage a team of Customer Renewal Specialists, fostering a high-performing, collaborative culture.
- Own the end-to-end subscription and contract renewal process, including forecasting, quoting, negotiation, and collection of customer approvals.
- Partner with Sales, Customer Success, Product, and Marketing teams to define account strategies, cloud adoption plans, and revenue objectives.
- Collaborate with Sales and Customer Success to identify opportunities for upsell, cross-sell, and improved product adoption.
- Negotiate renewal terms, pricing, and contracts with senior-level stakeholders to maximize retention and growth.
- Develop strategies to prevent churn and defend against contract attrition.
- Stay informed on industry trends, SaaS best practices, and emerging technologies to provide strategic guidance to customers and internal teams.
- 5 years of experience in customer-facing roles, preferably in SaaS, cloud, or enterprise software environments.
- Proven experience managing a small team of high-performing individuals.
- Demonstrated ability to drive cloud migrations, renewals, and customer negotiations.
- Strong executive presence; comfortable engaging with senior-level stakeholders.
- Exceptional communication and relationship management skills.
- Analytical mindset with ability to interpret data to inform strategy.
- Client-focused with a track record of advocating for customer success.
- Self-starter, able to identify areas for process improvement and implement solutions.
- Bachelor’s degree or equivalent experience; advanced degrees a plus.
- Fluent in English; additional languages a plus but not required.
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com.
Visit Strategy’s Careers page for additional information.