What are the responsibilities and job description for the Customer Renewals Account Manager position at Druva?
About Druva
You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.
Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.
Visit druva.com and follow us on LinkedIn, X and Facebook.
About The Team
The team you’ll join is a culmination of individuals who are passionate about customer loyalty, and committed to bringing the right people together with the intention of securing and growing our revenue.
Role Purpose & Impact
We are on the hunt for a passionate and hungry Renewals Specialist. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and more. This role will be focused on the closed-loop process of the subscription renewal. This individual will collaborate with and assist the Sales and Customer Success teams—you’ll quote, revise, report and complete renewal opportunities. Your ability to drive business processes, manage heavy transaction workloads with keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date,ultimately removing the risk of churn. You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader Druva stakeholder teams to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong passion, priority management, clear oral and written communication, and interpersonal skills.
What You’ll Do
Innovation is how we operate, not a side project. You’ll work in a culture that values bold thinking and continuous improvement, where global teams experiment, iterate, and turn new ideas into products customers can rely on.
If you’re looking for high-ownership work, visible impact, and a culture that values innovation, collaboration, accountability, and growth—where you’ll be trusted to lead and empowered to build—you’ll thrive at Druva.
What We Offer
The pay range for this position is expected to be between $112,000 and $149,333/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.
You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.
Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.
Visit druva.com and follow us on LinkedIn, X and Facebook.
About The Team
The team you’ll join is a culmination of individuals who are passionate about customer loyalty, and committed to bringing the right people together with the intention of securing and growing our revenue.
Role Purpose & Impact
We are on the hunt for a passionate and hungry Renewals Specialist. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and more. This role will be focused on the closed-loop process of the subscription renewal. This individual will collaborate with and assist the Sales and Customer Success teams—you’ll quote, revise, report and complete renewal opportunities. Your ability to drive business processes, manage heavy transaction workloads with keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date,ultimately removing the risk of churn. You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader Druva stakeholder teams to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong passion, priority management, clear oral and written communication, and interpersonal skills.
What You’ll Do
- Own, drive, and lead the renewals process in collaboration with the account team to protect, retain , and expand customer revenue
- Lead proactive renewal strategy and engagement 120 days ahead of contract expiration.
- Identify at-risk renewals early in the contractual cycle ; in order to drive save motions to minimize churn or Downsell . Forecast accurately at risk $$ for the responsible patch.
- Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
- Negotiate and execute renewal contracts (in partnership with legal and orders teams) that align to customer goals
- Discover and identify up-sell/cross-sell opportunities upon contract renewal to maximize customer growth
- Learn and follow playbooks, and actively suggest enhancements that will optimize renewal engagement and increase overall revenue retention
- Leverage insights from QBRs, usage data and AI-driven signals to prioritize and manage renewal risk proactively.
- Continuously improve and follow renewal playbooks , while proposing enhancements to drive higher GRR and predictability.
- Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team
- Work reactively on problem alerts or cancellation requests
- Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in SalesForce
- Propose and help build processes that will aid in the automation of renewal workflow
- Act as a central liaison between Finance, Sales, and Customers
- Assisting the Billing team with collections
- Uncover trends in subscription automation practices that can improve the customer success renewal workflow
- 3 years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
- Data Backup/Data Protection/ Storage or SaaS sales experience
- Formal training in a recognized sales methodology
- Prior experience using Salesforce
- Solid understanding of Enterprise SaaS applications and collaboration technology
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly-changing environment
- Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
- Bachelor degree required
Innovation is how we operate, not a side project. You’ll work in a culture that values bold thinking and continuous improvement, where global teams experiment, iterate, and turn new ideas into products customers can rely on.
If you’re looking for high-ownership work, visible impact, and a culture that values innovation, collaboration, accountability, and growth—where you’ll be trusted to lead and empowered to build—you’ll thrive at Druva.
What We Offer
The pay range for this position is expected to be between $112,000 and $149,333/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.
Salary : $112,000 - $149,333