What are the responsibilities and job description for the Sales Support Coordinator position at Strategic Talent Partners?
Strategic Talent Partners has partnered with North States Industries to assist them in finding their next Sales Support Coordinator. Below is an overview of the organization and the responsibilities that come along with this role.
About the Company
For more than 70 years, we’ve been creating high-quality, innovative consumer products that help caregivers enhance the lives of those they love.
As an employee-owned (ESOP) company, with many of our products proudly made in our own Wisconsin factories, we bring extra pride and passion to everything we do.
Our products span the Juvenile, Pet, and Wild Bird categories under the brands Toddleroo, MyPet, North States Village Collection and Nature’s Yard. We’ve developed trusting, long-term retailer partnerships across a broad range of channels - including Target, Walmart, Amazon, Chewy.com, Menards, and many more.
Over the years, we’ve cultivated a special culture built on teamwork, collaboration, and shared success. We balance hard work with a belief in maintaining a healthy work-life harmony and having fun along the way. We embrace a hybrid work model, spending at least 3 days a week working together in our Plymouth, MN office.
About the Role
We’re looking for a Sales Support Coordinator who will report to the Director of Sales! This role is key to ensuring our customers and sales partners receive accurate, efficient, and proactive support. You’ll handle everything from order processing and account setup to reporting and account inquiries, helping us maintain smooth operations and first-class service.
What You’ll Do
- Manage the order entry process (EDI manual) in the ERP system
- Monitor and resolve order issues (errors, returns, cancellations) quickly
- Collaborate with Sales, Logistics, and Finance to ensure smooth order fulfillment
- Maintain and update pricing files for assigned accounts
- Partner with Sales Managers on account communications
- Provide top-notch account support via phone and email
- Run weekly and monthly sales reports for account managers and sales reps
- Assist sales reps with tradeshow samples, promotional pricing and sales materials
- Manage all aspects of new account setup and annual Certificates of Insurance
- Provide new product information, sales materials, and samples to field sales reps
- Once trained, help identify and implement process improvements to make workflows more efficient
- Other special projects as assigned
What We’re Looking For
Skills & Experience
- Associate’s or Bachelor’s Degree (Preferred)
- 3–5 years of experience in order management, sales support, or account coordination
- Background in consumer products, manufacturing, or distribution (Preferred)
- Strong knowledge of EDI (Electronic Data Interface) order processing and have worked in ERP (Enterprise Resource Planning) systems (IQMS, SAP, Oracle, NetSuite, Microsoft Dynamics, etc.)
- Proficiency in Excel (pivot tables, VLOOKUPs, reporting)
- Tech-savvy and adaptable; able learn and navigate multiple retailer portals and web-based order platforms
- Excellent written/verbal communication skills and a customer-first mindset
Mindset & Approach
- Highly organized, detail-oriented, and able to manage multiple priorities
- Problem-solver who takes initiative and looks for process efficiencies
- Positive, collaborative attitude who works for the good of the broader team and company
- Agile and flexible, willing to adjust as needed in a dynamic work environment
- Growth mindset, continually looking for ways to their own skills and capabilities
What We Offer:
- Salary range $55,000 to $65,000, depending on education and experience
- Employee-ownership as part of an ESOP Company
- Comprehensive benefits package
- Paid time off and holidays
- Summer Hours work schedule May through August
- Hybrid work schedule once fully trained
- Fun and friendly office environment with a supportive, inclusive team culture
- Your own office to carry out your daily work
- Company sponsored lunches and activities
North States Industries is an Equal Opportunity Employer
Salary : $55,000 - $65,000
