What are the responsibilities and job description for the Technical Analyst position at Strategic Systems?
Role: Technical Analyst
Duration: 12 Months
Location: COLUMBUS, OH
TOP 3 MUST HAVES
1. Provide clear and concise executive level communication and updates on status, issues, and risks
2. Working understanding of ITIL processes, specifically incident management and change management practices; monitoring tools such as SolarWinds, Dynatrace, etc. Experience in ServiceNow. Splunk experience.
3. Experience with eyes on glass monitoring, simultaneously using several industry standard tools
JOB DESCRIPTION:
Minimum Qualifications:
• High school diploma or GED.
• 1 year of experience working in a NOC, SOC or other operational environment.
• Experience working in ServiceNow.
• Experience working in Splunk.
• Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.
Preferred Qualifications:
• Bachelor’s degree in information systems, information technology, computer science or related field of study.
• ITILv4 Foundations Certification.
• CCNA Certification or similar.
Knowledge, Skills and Abilities:
• Ability to multitask effectively and work with little to no supervision while performing duties
• Provide clear and concise executive level communication and updates on status, issues, and risks
• Ability to work in high-pressure situations
• Experience with Microsoft Office suite of products
• Working understanding of ITIL processes
• Effective organizational skills, time management skills and problem-solving skills
• Exceptional verbal, written and interpersonal communication skills
• Experience with Azure and creating Splunk Dashboard
• Knowledge or scripting languages (Python, PowerShell etc.)
Salary : $25 - $30