Operational Specialist

Operations Associate

Richmond, VA – Hybrid (3 days in office / 2 days remote)

W2 Pay Rate: $17.50/hr | Contract-to-Hire: 8 months

Qualifications:

• Entry-level candidates with internships or relevant experience are encouraged to apply
• 1–3 years of experience in operations, clerical work, or case processing
• Exposure to customer account operations (e.g., account setup, closing, or case review)
• Strong ability to process documents, navigate internal management systems, and manage workflows accurately
• Experience with fraud/dispute management, or collections is a plus, but not required

Day-to-Day Responsibilities:

• Review and process orders and account-related requests from across the U.S.
• Place customer accounts on hold when necessary
• Navigate and maintain internal systems
• Ensure accuracy, compliance, and adherence to operational guidelines
• Collaborate with onshore and offshore teams to meet deadlines and quality standards