Lead Emergency Case Manager - Individual Depl

Strategic Resources, Inc. (SRI) is an international, ISO 9001, 20000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical Lead Emergency Case Management/Individual Deployment Support Services to the Navy’s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families.

Overview: We are seeking a skilled and motivated Lead Emergency Case Manager/Individual Deployment Support Specialist to join our team. This leadership role involves managing and overseeing the provision of critical case management and deployment support services for sailors, their families, and DoD civilians. The ideal candidate will have a strong background in social sciences, proven experience in program management, and a deep understanding of the unique challenges faced by military families. If you are passionate about making a difference in the lives of those who serve, and possess the leadership qualities to guide a team in delivering top-tier support, we encourage you to apply.

Tasks and Responsibilities: In this key position, you will oversee the delivery of comprehensive case management services, coordinate deployment support across multiple sites, and ensure the effective implementation of emergency preparedness and response plans. You will be responsible for maintaining liaison with various military and community organizations, monitoring the quality of services provided, and ensuring that all activities are in compliance with the Navy’s Family Fleet and Support Program (FFSP). Your leadership will be crucial in guiding a team of specialists to deliver consistent, high-quality support to our military community.

Essential Duties and Responsibilities:

• Provide standardized Individual Augmentee (IA) family case management in line with CNIC guidelines.

• Serve as the primary point of contact for sailors and their families, offering support throughout IA assignments.

• Act as a liaison between families and military/community agencies, facilitating access to necessary services.

• Monitor and provide quarterly quality assurance reviews of deployment support and case management services.

• Coordinate and integrate family services and referrals using on- and off installation resources.

• Lead the implementation of emergency response plans and oversee FFSP participation in public awareness campaigns.

• Prepare and conduct management briefings to communicate recommendations on training and exercises.

• Ensure all case management and emergency response activities are accurately documented in FFSMIS.

• Maintain continual communication with CNIC, N1, and local installations to stay updated on resource and policy changes.

Supervisory Responsibilities:

• Oversee and guide a team of Individual Deployment Support Specialists and Emergency Case Managers within your designated area.

• Ensure staff are trained and informed on the latest resources, deployment support requirements, and emergency response protocols.

• Provide leadership in marketing and outreach efforts to ensure awareness and utilization of available support services.

Other Skills and Abilities:

• Strong oral and written communication skills, with the ability to effectively present information and respond to questions.

• Proficiency in data management, including the use of FFSMIS and other information technology tools.

• Demonstrated ability to lead and manage a team in a dynamic environment.

• Strong problem-solving skills with the ability to address system lapses and implement corrective actions.

Competencies:

• Leadership: Ability to lead and inspire a team to achieve high standards of service delivery.

• Case Management Expertise: In-depth knowledge and experience in providing case management and advocacy services.

• Communication: Exceptional interpersonal skills, with the ability to interact effectively with military personnel, their families, and community organizations.

• Strategic Thinking: Ability to think critically and strategically in managing program oversight and service delivery.

Required Education and Experience:

• Bachelor’s degree in social science or related field, OR a combination of education and experience equivalent to a bachelor’s degree, OR four years of equivalent experience in a social science or related field.

• Minimum of two years’ experience in program management or oversight of case management or advocacy services.

• Demonstrated experience in working with military families, family programs, or civilian social service agencies.

• Strong understanding of military lifestyle and the challenges faced by military families.

• Knowledge of state, federal, and local resources available to military families.

This leadership role offers the opportunity to make a significant impact on the support services provided to our military community. If you meet the qualifications and are eager to lead a team dedicated to serving those who serve, we encourage you to apply.