What are the responsibilities and job description for the Intake Specialist position at Strategic Legal Practices, APC?
About Strategic Legal Practices
Based in Los Angeles, Strategic Legal Practices is one of the largest litigation firms within California, representing clients in a range of consumer protection and civil litigation matters. Our Firm measures our success by how well our clients do. We are armed with a group of experienced attorneys, led by one of the most successful Lemon Law and Consumer Fraud litigators in California. The best predictor of performance is our record of achievement. We are proud to have successfully helped thousands of clients in their pursuit against car manufacturers. Our success rate is unmatched by any other Firm.
About The Role
As an Intake Specialist at SLP, you will be the first point of contact for individuals seeking legal support under California's Lemon Law. Your role is to provide an exceptional first impression of our firm - listening attentively, understanding each client's situation, and helping determine how we can best assist them.
This position blends professionalism, empathy, and efficiency. You'll manage a steady flow of inbound inquiries from potential clients, ensuring that every person receives a responsive, informed, and compassionate experience. You'll guide clients through the initial intake process with confidence and clarity, setting the foundation for a strong attorney-client relationship.
SLP's Intake Specialists are essential members of the client experience team. You'll collaborate closely with attorneys, paralegals, and support staff to ensure each case begins smoothly and clients feel confident in their decision to work with our firm. This role is ideal for individuals who are detail-oriented, personable, and motivated by the opportunity to make a meaningful impact in people's lives.
Key Responsibilities
Requirements
We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:
Based in Los Angeles, Strategic Legal Practices is one of the largest litigation firms within California, representing clients in a range of consumer protection and civil litigation matters. Our Firm measures our success by how well our clients do. We are armed with a group of experienced attorneys, led by one of the most successful Lemon Law and Consumer Fraud litigators in California. The best predictor of performance is our record of achievement. We are proud to have successfully helped thousands of clients in their pursuit against car manufacturers. Our success rate is unmatched by any other Firm.
About The Role
As an Intake Specialist at SLP, you will be the first point of contact for individuals seeking legal support under California's Lemon Law. Your role is to provide an exceptional first impression of our firm - listening attentively, understanding each client's situation, and helping determine how we can best assist them.
This position blends professionalism, empathy, and efficiency. You'll manage a steady flow of inbound inquiries from potential clients, ensuring that every person receives a responsive, informed, and compassionate experience. You'll guide clients through the initial intake process with confidence and clarity, setting the foundation for a strong attorney-client relationship.
SLP's Intake Specialists are essential members of the client experience team. You'll collaborate closely with attorneys, paralegals, and support staff to ensure each case begins smoothly and clients feel confident in their decision to work with our firm. This role is ideal for individuals who are detail-oriented, personable, and motivated by the opportunity to make a meaningful impact in people's lives.
Key Responsibilities
- Convert inbound, high-intent leads into signed clients by guiding prospects with urgency and professionalism.
- Consult with prospective clients to understand their situation, communicate case value, and build trust in our firm.
- Follow up with warm leads through outbound calls, texts, and emails to maximize engagement.
- Own the first impression: establish rapport quickly, manage objections, and move conversations toward engagement.
- Leverage CRM systems (Salesforce preferred) to track leads, manage pipeline activity, and ensure accurate documentation.
- Collaborate across departments to ensure smooth client handoff and an excellent client experience.
- Contribute to firm-wide projects and non-sales initiatives that build leadership skills and industry exposure.
- Maintain and exceed performance metrics, including conversion rate, response time, signed case goals, outbound activity expectations, and team contribution.
- Use Spanish language skills (if applicable) to effectively engage with a broader client base
- All leads are warm and qualified - no cold calling.
- Competitive compensation with opportunities for career growth.
- Be part of a fast-growing, high-performance legal team.
- Gain exposure to firm-wide projects that help build leadership skills and industry expertise.
- Clear career path with potential advancement in senior intake, training, or client development roles.
- Comprehensive training and coaching to strengthen both communication and legal knowledge.
- Collaborative, high-energy culture where teamwork and success are celebrated.
- Make a difference by helping consumers assert their rights and hold auto manufacturers accountable.
Requirements
- Prior sales or client-facing experience required (phone-based preferred; retail experience considered).
- Proven ability to communicate effectively and deliver results in a fast-paced environment.
- Bilingual (Spanish-English) highly preferred.
- Strong interpersonal and communication skills, with the ability to build trust quickly.
- Team player with a positive, proactive attitude and a desire to learn and grow.
- Tech-savvy and comfortable learning new systems; experience with Salesforce or similar CRMs a plus.
- Ability to multitask, stay organized, and remain resilient under pressure.
- Legal industry experience helpful but not required—we provide comprehensive training
We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:
- 401(k) with Employer Match - Plan for your future with confidence and company support.
- Health, Dental, and Vision Insurance - Comprehensive coverage to keep you and your family healthy.
- Short-Term, Long-Term Disability & Life Insurance - Financial protection for life's unexpected events.
- Paid Parking - Convenient and covered, so you can focus on your day.
- Generous Paid Time Off - Ample time to rest, recharge, and take care of personal matters.
- Employee Referral Program - Earn rewards for introducing talented individuals to our team.
- Employee Assistance Program (EAP) - Confidential resources for personal and professional support.
- Employee Discount Program - Access to exclusive savings on a variety of products and services
Salary : $25 - $29