What are the responsibilities and job description for the Director of Field Operations position at Strategic Employment Partners (SEP)?
A high-growth, multi-state home services organization is seeking a Field Operations Director to oversee field operations for a large crew of Location Managers and Technicians, critical teams that contribute to $100M in annual revenue.
Role Overview
The Field Operations Director will oversee all installation efforts across teams in 6 mains locations, including in Pennsylvania, Ohio, and New York. This is a hands-on leadership role, and the right candidate must bring experience managing managers in a similar setting.
Key Responsibilities
- Oversee day-to-day operations of the installation teams across 6 locations
- Directly manage a team of Location Managers who lead large crews of HVAC technicians — handling scheduling, performance, and accountability
- Ensure warehouses are organized, stocked, and operating efficiently with proper inventory controls
- Serve as the primary point of contact for Location Managers and their technician teams
- Partner with ownership and senior leadership to align operations with company growth goals
- Enforce safety standards, company policies, and operational procedures across the team
- Track team performance and provide coaching, feedback, and corrective action as needed
Desired Background
- Proven experience managing managers or multiple teams in a trades, warehouse, or field operations environment
- Strong people management skills — able to lead, motivate, and hold accountable a high-volume technician workforce
- Hands-on, visible leadership style with a strong floor presence
- Highly organized with the ability to manage multiple priorities simultaneously
- HVAC industry experience preferred but not required — operations or trades background strongly valued
- Clear, direct communicator who builds trust with both leadership and frontline staff
- Experience with ServiceTitan is a plus
Salary : $100