What are the responsibilities and job description for the IT Specialist position at Strategic Data Systems?
Naval Air Station North Island - San Diego, CA 92135
On-Site Position
Compensation: $60 - 70K/year (Depending on experience level)
The IT Specialist supports the MNCC program by providing day-to-day technical and administrative support to ensure personnel have the systems access, equipment, and resources needed to perform their duties effectively. This role is part of a cross-functional IT/Admin team supporting operations across three locations: Millington, TN; San Diego, CA; and Virginia Beach, VA.
The team is responsible for maintaining accountability of more than 350 assets and coordinating with both internal and external stakeholders to resolve technical issues, manage access requirements, and support onboarding activities. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
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- Serve as a liaison between end users and U.S. Navy system owners.
- Provide Tier 1 technical support and basic troubleshooting for computers, peripherals, and user issues.
- Assist with incident resolution and track technical issues through completion.
- Submit, monitor, and track IT-related tickets in systems such as Salesforce and ServiceNow (SNOW).
- Support issues involving systems and applications such as BOL, Outlook, NSIPS, and other government or enterprise platforms.
- Connect, reconnect, and relocate workstations on the network as needed.
- Assist with procurement, inventory, and accountability of IT assets and office equipment.
- Assist with procurement and tracking of office supplies.
- Prepare and transmit documentation required to obtain personnel system and base access.
- Maintain spreadsheets and databases used to track personnel access, inventory, and related administrative actions.
- Communicate with leadership and government stakeholders regarding access, inventory, and IT support needs.
- Partner with the recruiting team to support onboarding and new hire processing.
- CompTIA Security certification required
- Experience providing IT support, help desk support, or systems administration support
- Working knowledge of IT systems, computer hardware, networks, and related technologies
- Knowledge of IT administration best practices and system security principles
- Experience troubleshooting printers, workstations, and common office technology
- Strong verbal and written communication skills
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Strong analytical, problem-solving, and time management skills
- High attention to detail
- Proficiency with Microsoft Office, including Excel and PowerPoint
- Experience supporting government, military, or DoD environments
- Familiarity with Salesforce, ServiceNow, or similar ticketing systems
- Experience supporting user account access, onboarding, and asset tracking processes