What are the responsibilities and job description for the Clinical Applications Support, 3rd shift position at Strategic Administrative and Reimbursement Service?
Description
Who we are: Advanced Radiology Services is one of the largest 100% physician-owned and managed radiology practices in the country. Our growing practice includes 180 radiologists, 30 advanced practice providers, and 180 employees providing administrative support in our wholly owned subsidiary STARS. We provide services to more than 60 different sites across the state of Michigan.
What we are looking for: We are hiring for a Clinical Applications Support role to work 3rd shift. The schedule would be 3 - 12 hour shifts from 6:00pm to 6:00am and an every 5th weekend rotation and rotating holidays. These positions will include the daily technical, operational, and clinical workflow of the Distributed Radiology (DR) environment to ensure the highest level of service to physicians, hospital clients, and patients that we serve. This is a performance based remote position; must be located within 1 hour of Grand Rapids, Michigan.
Responsibilities:
- Resolve missing images, reports, exam notes.
- Provide report information via phone and fax.
- Addendum, deletions, priority change and status change requests.
- Assist in training new and existing Distributed Radiology users.
- Monitor the DR environment workflow, infrastructure and connectivity to clinical facilities using the provided tools to identify issues and problems with the routine flow of patient data.
- Ensure all issues are logged, tracked and resolved using the Helpdesk ticketing system.
- May also perform preventative maintenance on workstations and communicate with internal or external IT personnel to troubleshoot, diagnose, and resolve issues.
What do our employees appreciate most about working for STARS?
- Working from home! Most of our positions are fully remote while the corporate trend has been to require employees to work on site most or all the time. Remote work allows more flexibility, autonomy, and work/life balance.
- It's important work! Radiology is a crucial part of health care and employees are proud that the work we do impacts patients in our communities every day.
- Although costs continue to rise, our benefits are still better than the market - employees appreciate the generous 401k and HSA contributions.
- Although we are a primarily virtual work force- employees appreciate that we place a high value on culture and do many things to support teamwork, transparency, and communication amongst colleagues.
Click here to learn more from our employees: https://www.advancedrad.com/careers/ Scroll to STARS Employee Survey Feedback 2026
Requirements
- Associate's degree with a minimum of one year of experience in Customer Service, Radiology or Information Technology
- Proficiency in Microsoft Outlook, Word and Excel required and prior knowledge of the PACS system is highly preferred
- Excellent communication skills via phone, email, instant message and face-to-face interactions
- Must be located within 1 hour of Grand Rapids, Michigan