General Manager

Key Leadership Opportunity of Residence Inn by Marriott in desirable Belmont, NC

Join the Residence Inn Belmont, a brand-new, Strand Hospitality managed hotel located next to the state-of-the-art Caromont Regional Medical Center opening in Spring 2027!

We offer competitive salaries and benefits for our valued leaders!

Strand Hospitality offers medical, dental, and vision plans at competitive rates. You also receive a paid time off package, company paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children. Company paid short-term and long-term disability insurance are also part of our package.

Join a 401(k) Fidelity plan with a company match of up to 4% of your gross annual income. You also receive discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Job Summary

The General Manager of Residence Inn Belmont would start in early November 2026. The hotel is expected to open in Spring 2027. In collaboration with above property Strand leadership, the General Manager will drive pre-opening strategy, recruit and develop a high-performing team, and establish this property as a market-leading hotel in the Charlotte metro area.

The General Manager oversees all aspects of operations at the Hotel, day-to-day staff management and the safety and security of guests, employees and the Hotel as an asset. This individual is expected to be an ambassador for the brand and the hotel, provide leadership and strategic planning to all departments to support our Company’s mission and values. She/he will work with above-property leadership, hotel ownership and other stakeholders to ensure profitability and guest satisfaction. Operations and sales functions are the responsibility of the General Manager.

Duties and Responsibilities

The General Manager's responsibilities include, but are not limited to:

• Provide exceptional leadership to Hotel staff to motivate and create a culture of learning and growth
• Ensure full compliance to company, brand and hotel standards, policies and procedures
• Hold daily meetings with staff and regular management meetings to support clear communication and direction
• Lead team in providing excellent customer service to guests. Be responsive to guest concerns and take proactive steps to ensure guest satisfaction
• Prepare, present and meet timeliness expectations submitting Hotel’s forecast, budget, sales and marketing plans and month-end reports
• Manage finances by submitting invoices timely, making daily bank cash deposits, and actively pursuing payment of collections accounts
• Promote and market the business to meet or exceed forecasted revenue goals
• Deliver clear, timely and specific feedback to staff
• Support the open-door policy and all Human Resources policies to encourage a positive environment for all employees, and to reduce turnover
• Ensure adequate tools and supplies are ordered timely and available to support maintenance, housekeeping, food & beverage and all areas of Hotel
• Oversee renovations, furnishing changes, interior and exterior cleanliness and landscaping
• Prepare for and successfully pass all internal and external audits
• Maintain relationships with contractors and suppliers
• Serve as a leader in the local business community; joining organizations such as the Chamber of Commerce and Rotary
• Other duties as assigned or needed to achieve success

Requirements

• Must have exempt level hotel management experience
• Five years of progressively more responsible hotel management positions preferred
• Marriott hotel brand experience preferred
• Must have a reliable insured vehicle and a satisfactory driving record.

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

ADAPTIVE

SERVICE

ACCOUNTABLE

UNIFIED

DEDICATED

General Manager Core Competencies

• Leadership
• Financial Results
• Guest Satisfaction
• Decision Making
• Employee Relations

Work Environment

• Frequent sitting, standing and walking
• Frequent trunk rotation while sitting and standing
• Vision – frequent use of close, peripheral and depth/distance along with the frequent ability to adjust focus
• Hands/Fingers – frequent typing and use of fine motor skills
• Frequent bending forward while sitting and standing
• Frequent reaching both above and below shoulder
• Frequent lifting, carrying, pushing and pulling up to 25 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.