What are the responsibilities and job description for the Mailroom and Document Processing Leader position at Strada?
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180 countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Mailroom and Document Processing Leader
The Mailroom and Document Processing Leader is responsible for overseeing daily operations of Strada’s imaging and mail facility. This role ensures timely, accurate, and cost-effective production, distribution, and storage of both digital and physical documents. The position requires a strong leader who can drive operational excellence, uphold compliance standards, and develop a high-performing team, including third-party vendors.
Responsibilities
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum - Maximum
$0.00 - $0.00
Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180 countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Mailroom and Document Processing Leader
The Mailroom and Document Processing Leader is responsible for overseeing daily operations of Strada’s imaging and mail facility. This role ensures timely, accurate, and cost-effective production, distribution, and storage of both digital and physical documents. The position requires a strong leader who can drive operational excellence, uphold compliance standards, and develop a high-performing team, including third-party vendors.
Responsibilities
- Manage end-to-end imaging and mail operations, including scheduling, production, quality control, distribution, and document retention schedules.
- Coordinate with and manage day-to-day operations of Strada third-party vendors supporting the print, mail, imaging, and physical storage solutions.
- Ensure all deliverables meet client specifications, deadlines, and regulatory requirements.
- Monitor equipment performance, coordinate maintenance, and minimize downtime.
- Lead, train, and develop a team of technicians and support staff.
- Foster a culture of safety, accountability, and continuous improvement.
- Conduct performance reviews and adjust staffing levels to align with workload.
- Implement and maintain standard operating procedures (SOPs).
- Drive process improvements to enhance efficiency and reduce costs.
- Ensure compliance with HIPAA, SOC, and other relevant industry standards.
- Partner with internal departments and external vendors to ensure seamless operations.
- Address internal and client inquiries and resolve service-related issues.
- Track, analyze, and report on key performance indicators (KPIs) such as turnaround time, error rates, and cost metrics.
- Provide operational reporting and insights to senior leadership.
- Bachelor’s degree in Business, Operations Management, or related field preferred.
- Minimum 5 years of experience in imaging/mail operations, with at least 2 years in a leadership role.
- Strong knowledge of imaging and mail production equipment, workflows, and systems.
- Proficiency with Microsoft Office and production management systems.
- Proven ability to lead and motivate teams in a fast-paced environment.
- Strong organizational, time management, and problem-solving skills.
- Demonstrated ability to make sound decisions and manage operational priorities.
- Lean Six Sigma, OSHA, or other process/safety certifications preferred.
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum - Maximum
$0.00 - $0.00
Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.