What are the responsibilities and job description for the Service Coordinator position at Stowers Machinery Corporation?
Knowledge And Skill Requirements
- Proficiency in word processing and spreadsheet software.
- Good verbal, written, and interpersonal communication skills.
- Knowledge of equipment, supplies, and procedures necessary to perform duties.
- Familiarity with “Dealer Business System” or similar systems.
- Previous experience as a Service Clerk or in a service-related role.
- Strong organizational and attention-to-detail skills.
- High school diploma or equivalent (required).
- Review labor, mileage, and parts on work orders for accuracy.
- Process service work orders, including opening, closing, and making changes.
- Review machine repair history for possible warranty coverage.
- Process purchase orders and outside invoices promptly.
- Maintain field service work order history folders.
- Ensure service reports are written and corrected as needed.
- Answer telephone promptly and professionally.
- Perform tasks accurately and efficiently, following directions.
- None specified; primarily an individual contributor role supporting the Service Manager.
- Three years of experience in a service-related role.
- Experience using word processing and spreadsheet software.
- Ability to work independently and follow established procedures.
- Ability to perform detailed reviews of work orders and reports.
- Strong focus and attention to detail to ensure error-free work.
- Mental agility to manage multiple tasks and meet deadlines.
- Office setting with frequent interaction with service personnel and customers.
- Requires handling phone calls and administrative tasks in a professional manner.