What are the responsibilities and job description for the Service Coordinator position at Closet Factory?
Our company, Closet Factory, is the custom storage solution authority serving the need for customized space organization throughout the home. We design, sell and install custom closets, home offices, garages, home theaters, pantries, bookshelves and more around our customer's needs. We have been in business for almost 42 years and have locations across the country. The Knoxville area has been open for 2 years and is experiencing significant growth in both core and retail partner business.
Our mission requires robust sales, production, installation and front office functions. The Service Coordinator is in a unique position to tie these critical functions together. Our office is fast-paced and dynamic, requiring flexibility and the ability to multitask. There is a high level of responsibility synchronizing business sales, production and installation functions to meet customer needs. You will handle multiple items simultaneously in a professional and courteous manner. Closet Factory fosters a "Team" oriented atmosphere where challenges are handled as a group. Clients need to be handled with care, so we are looking for those individuals with great customer service skills.
Job Benefits
Industry leading training
Paid time off
Some telework potential
Salary or hourly options will be available
Subsidized medical benefits
Duties and Responsibilities
Manage customer appointment schedules for Sales, Service Calls and Installations
Collaborate closely with Production on required lead times
Execute and track ordering functions for customer projects
Run Payroll in Quickbooks
Manage client appointments
Train new Designers on paperwork processing
Input data in Salesforce software
Responsible for initial problem resolution for clients
Maintain customer database
Collect/process payments from clients
Manage payment/lead requirements for Lowe's and Costco clients
Run Franchise royalty reports
Required Qualifications
Good organization skills
Be on time
Computer skills, including Microsoft Office
Quickbooks accounting/HR/payroll software
SALARY: $17-30/hr depending on the level of experience and education.
If you are energetic, upbeat & willing to learn this may be the place for you. We recognize people as our most valuable asset and will train you to excel in your position. A future with Closet Factory has never been brighter. We value and incentivize our personnel! If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.
Closet Factory - Knoxville is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and the needs of the business.
Our mission requires robust sales, production, installation and front office functions. The Service Coordinator is in a unique position to tie these critical functions together. Our office is fast-paced and dynamic, requiring flexibility and the ability to multitask. There is a high level of responsibility synchronizing business sales, production and installation functions to meet customer needs. You will handle multiple items simultaneously in a professional and courteous manner. Closet Factory fosters a "Team" oriented atmosphere where challenges are handled as a group. Clients need to be handled with care, so we are looking for those individuals with great customer service skills.
Job Benefits
Industry leading training
Paid time off
Some telework potential
Salary or hourly options will be available
Subsidized medical benefits
Duties and Responsibilities
Manage customer appointment schedules for Sales, Service Calls and Installations
Collaborate closely with Production on required lead times
Execute and track ordering functions for customer projects
Run Payroll in Quickbooks
Manage client appointments
Train new Designers on paperwork processing
Input data in Salesforce software
Responsible for initial problem resolution for clients
Maintain customer database
Collect/process payments from clients
Manage payment/lead requirements for Lowe's and Costco clients
Run Franchise royalty reports
Required Qualifications
Good organization skills
Be on time
Computer skills, including Microsoft Office
Quickbooks accounting/HR/payroll software
SALARY: $17-30/hr depending on the level of experience and education.
If you are energetic, upbeat & willing to learn this may be the place for you. We recognize people as our most valuable asset and will train you to excel in your position. A future with Closet Factory has never been brighter. We value and incentivize our personnel! If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.
Closet Factory - Knoxville is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and the needs of the business.
Salary : $17 - $30