What are the responsibilities and job description for the Field Technician position at Stowers Machinery Corporation?
Job Type
Full-time
Description
Position Scope:
The Field Service Technician is responsible for diagnosing, repairing, and maintaining heavy equipment and machinery at customer job sites. This role ensures optimal performance of equipment through expert troubleshooting and timely service, while delivering exceptional customer support.
Knowledge And Skill Requirements
At Stowers Machinery, you’re not just taking a job—you’re joining a team that powers progress across East Tennessee as a trusted Caterpillar dealer. We invest in our people with hands-on training, clear career paths, and opportunities to grow across departments. You’ll work alongside experienced teammates who value safety, teamwork, and doing things the right way—while making a real impact on customers and communities.
What You’ll Get (Benefits & Perks)
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Stowers Machinery Corporation reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
Full-time
Description
Position Scope:
The Field Service Technician is responsible for diagnosing, repairing, and maintaining heavy equipment and machinery at customer job sites. This role ensures optimal performance of equipment through expert troubleshooting and timely service, while delivering exceptional customer support.
Knowledge And Skill Requirements
- Strong mechanical and electrical troubleshooting skills on heavy machinery.
- Ability to read and interpret technical manuals, schematics, and diagrams.
- Proficiency with diagnostic tools and software.
- Excellent problem-solving and time-management abilities.
- Strong communication skills for interacting with customers and internal teams.
- Caterpillar equipment experience.
- Familiarity with hydraulic, electrical, and powertrain systems.
- CDL license or ability to obtain one.
- High school diploma or equivalent required.
- Technical certification or associate degree in Diesel Technology or related field preferred.
- Perform on-site diagnostics and repairs on heavy equipment.
- Conduct preventive maintenance and inspections.
- Document all service work accurately in company systems.
- Communicate repair status and recommendations to customers.
- Maintain company service vehicle and tools in good condition.
- Adhere to all safety and environmental regulations.
- No direct supervisory duties; may mentor junior technicians as needed.
- 5 years of experience in heavy equipment repair or field service.
- Strong knowledge of Caterpillar or similar machinery.
- Ability to work independently in remote locations.
- Ability to lift up to 75 lbs and work in various outdoor conditions.
- Comfortable working in confined spaces and at heights.
- Mental focus for troubleshooting complex systems under time constraints.
- Primarily field-based with exposure to varying weather conditions.
- Frequent travel to customer sites within assigned territory. Some overnight stays for lengthy jobs or training.
- Standard business hours with occasional overtime and on-call duties.
At Stowers Machinery, you’re not just taking a job—you’re joining a team that powers progress across East Tennessee as a trusted Caterpillar dealer. We invest in our people with hands-on training, clear career paths, and opportunities to grow across departments. You’ll work alongside experienced teammates who value safety, teamwork, and doing things the right way—while making a real impact on customers and communities.
What You’ll Get (Benefits & Perks)
- Competitive pay performance incentives
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Paid time off holidays
- Ongoing training and career development
- Opportunities for internal growth and advancement
- Employee recognition programs
- Supportive, team-first culture
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Stowers Machinery Corporation reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.