What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Stow It Containers LLC?
Job description:
We are looking for a reliable, high-energy Dispatch and Customer Service Representative to join our team. This is a fast-paced role that serves as the critical communication hub between our truck drivers, customers, and operations. If you thrive in a busy environment, excel at multitasking, and have strong problem-solving skills, we want to hear from you!
Key Responsibilities:
- Act as the primary point of contact between truck drivers and customers
- Coordinate daily dispatch schedules, routes, and deliveries
- Manage a high volume of inbound and outbound calls with professional phone etiquette
- Monitor and update orders in real-time using our dispatch software (Omni)
- Resolve logistical issues, delivery problems, and customer concerns promptly and professionally
- Provide exceptional customer service while maintaining strong relationships with both drivers and clients
- Multitask effectively between phone calls, computer systems, emails, and internal communications
Qualifications:
- Previous experience in dispatch, logistics, customer service preferred
- Strong computer skills and ability to quickly learn new software (Omni experience is a big plus)
- Excellent organizational skills and ability to prioritize in a fast-paced environment
- Proven multi-tasking abilities with strong attention to detail
- Outstanding verbal communication and conflict resolution skills
- Professional phone demeanor
- Ability to remain calm and solution-oriented under pressure
- High school diploma or equivalent preferred
What We Offer:
- Pay: DOE
- Health Insurance
- Dental Insurance
- Matching 401K
- Immediate start date available
- Opportunities for growth in a stable, essential industry
This is a great opportunity for someone who is dependable, positive, and able to work in a chaotic environment. If you’re organized, tech-savvy, and enjoy helping keep operations running smoothly, apply today!
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Dispatching: 5 years (Required)
Language:
- English (Required)
Ability to Commute:
- Ferndale, WA 98248 (Required)
Work Location: In person
Salary : $22 - $26