What are the responsibilities and job description for the Customer Service Representative & Dispatcher position at Andgar Mechanical, LLC?
Customer Service Representative/Dispatcher
Are you a go-getter with positive energy who thrives in a fast-paced environment?
Do you want to build a long-term career in a company that values growth, hustle, and team spirit? If so, we want you on our team!
Were looking for a Customer Service Representative/Dispatcher who can juggle multiple priorities with ease, support our busy HVAC and Plumbing Service department, and help keep operations running smoothly. This role is perfect for someone with a proactive attitude, strong organizational skills, and the drive to grow within our company.
Pay, Incentives, and Benefits:
- Starting Salary Range: $22 - $28/hour DOE.
- Competitive Medical, Dental, and Life Insurance benefits
- Health Savings account, Vision, Short and Long-Term Disability
- Critical Illness and Accident benefits
- Employee Assistance Program and Counselor on staff
- 401K (with company match)
- Accrued Paid Time Off
- 6 Paid Holidays
- Flexibility to attend family functions, sports games, recitals, etc.
- Education Reimbursement Program
- Employee Discount Program
- Referral bonus program & Safety Recognition Program
What Youll Do:
- Provide administrative support to the service department
- Dispatch technicians efficiently based on availability, skillset, and urgency
- Track monthly employee incentives and assist in reporting
- Maintain accurate service files and job records
- Order and track parts for service jobs
- Serve as a point of contact for customers, delivering excellent service with every interaction
- Multitask and prioritize responsibilities in a dynamic environment
- Recall detailed information quickly and accurately to assist both customers and technicians
What Were Looking For:
- Positive energy and a can-do attitude you're the kind of person people love to work with
- A self-starter who takes initiative and doesnt wait to be told what to do
- Strong multitasking and time-management skills
- Excellent phone etiquette and communication abilities, prior experience with Microsoft Teams and Outlook
- Comfortable working in a high-volume, fast-paced office setting
- Ability to recall information quickly and adapt to changing priorities
- Prior experience in HVAC and/or plumbing industry is a plus
- Familiarity with dispatching, service software, and parts ordering is a bonus
Education & Experience:
- High School Diploma or GED
- 1 year(s) previous administrative experience preferred
- Ability to acquire and maintain First Aid certificate
- Possess a valid Driver's License and acceptable driving record
Why Join Us?
- Career advancement opportunities we believe in promoting from within
- Supportive and team-oriented work environment
- Comprehensive training provided
- Competitive pay and benefits
- Be part of a company that values your input, drive, and ambition
All candidates are required to compete and application and submit a resume to be considered.
Drug Free Workplace.
Andgar desires to provide a drug-free, healthful, and safe workplace. This is a safety sensitive position for which impairment while working presents a substantial risk of death, therefore a successful applicant will be subject to pre-employment drug testing including cannabis in accordance with RCW 49.44.240
Equal Employment Opportunity Statement
Andgar Mechanical is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Andgar is a proud member of YesVets.
Salary : $22 - $28