What are the responsibilities and job description for the Logistics-Dispatcher position at Stoughton?
Essential Duties and Responsibilities
- Work in environments including adverse conditions such as cold, snow, rain or heat
- Interact and communicate with customers via telephone, email and/or in person in a polite and courteous way
- Customer service focused, represent a professional image regarding pick-up and any delivery problems.
- Direct emergency vehicles and handle communication for emergencies when necessary
- Complete a daily shift log and pass down information at end of shift to Security Guard
- Perform trailer security exit checklist with Carrier Driver and store electronically with the Bill of Lading (BOL)
- Submit Quality Issue notifications to Quality Department
- Completes daily shift log by recording customer interactions and transactions, recording details of inquiries, complaints and comments as well as action taken in neat and legible hand writing
- Records, documents and perform data entry for trailer moves
- Maintain inventory/location records of finished goods and other trailers as needed
- Escalates unresolved issues to supervisor
- Register visitors and direct to entry points
- Answering internal and external calls
- Ability to multitask in a fast-paced environment
- Read and interpret documents and instructions
- Perform and complete Vehicle Daily Inspection checklist on assigned vehicle
- Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to company policy.
- Contribute to the team effort to produce a quality product.
- Attend scheduled work hours on a regular and timely basis. Maintain good attendance.
- Ability to work overtime.
- Ensure the safety of others near moving vehicles.
- Maintain key and equipment list
- Additional duties include, but not limited to filing, records retention, document copying and scanning, paperwork distribution, etc.
- Ability to follow Company policies and procedures
- Perform other duties assigned required by the Company
Work Schedule:
- Monday through Friday 7am-3:00pm
Above is a list of the most important responsibilities and functions, which are essential to the position. Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation. Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.
Qualifications
- Education: High School Diploma, GED, or technical school education and at least 2 years of related experience in a manufacturing environment
- Licenses/Certifications:
- Valid Driver’s License
- Knowledge, Skills, & Abilities:
- Safe driving skills and good driving record.
- Fluency in English language.
- Ability to work alone and unsupervised.
- Ability to organize and prioritize time to balance conflicting demands.
- Ability to operate two-way and emergency radio systems.
- Core Competencies:
- Self-motivated
- Driven
- Positive attitude