Logistics-Dispatcher

Essential Duties and Responsibilities

• Work in environments including adverse conditions such as cold, snow, rain or heat
• Interact and communicate with customers via telephone, email and/or in person in a polite and courteous way
• Customer service focused, represent a professional image regarding pick-up and any delivery problems.
• Direct emergency vehicles and handle communication for emergencies when necessary
• Complete a daily shift log and pass down information at end of shift to Security Guard
• Perform trailer security exit checklist with Carrier Driver and store electronically with the Bill of Lading (BOL)
• Submit Quality Issue notifications to Quality Department
• Completes daily shift log by recording customer interactions and transactions, recording details of inquiries, complaints and comments as well as action taken in neat and legible hand writing
• Records, documents and perform data entry for trailer moves
• Maintain inventory/location records of finished goods and other trailers as needed
• Escalates unresolved issues to supervisor
• Register visitors and direct to entry points
• Answering internal and external calls
• Ability to multitask in a fast-paced environment
• Read and interpret documents and instructions
• Perform and complete Vehicle Daily Inspection checklist on assigned vehicle
• Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to company policy.
• Contribute to the team effort to produce a quality product.
• Attend scheduled work hours on a regular and timely basis. Maintain good attendance.
• Ability to work overtime.
• Ensure the safety of others near moving vehicles.
• Maintain key and equipment list
• Additional duties include, but not limited to filing, records retention, document copying and scanning, paperwork distribution, etc.
• Ability to follow Company policies and procedures
• Perform other duties assigned required by the Company

Work Schedule:

• Monday through Friday 7am-3:00pm

Above is a list of the most important responsibilities and functions, which are essential to the position.  Employees must be able to perform these essential functions satisfactorily with or without a reasonable accommodation.  Accommodations will be evaluated and provided to eligible employees on a case by case basis, depending on the employee's medical restrictions, work availability, the nature of the position, the position's essential functions and other relevant factors.

Qualifications

• Education: High School Diploma, GED, or technical school education and at least 2 years of related experience in a manufacturing environment
• Licenses/Certifications:
  • Valid Driver’s License
• Knowledge, Skills, & Abilities:
  • Safe driving skills and good driving record.
  • Fluency in English language.
  • Ability to work alone and unsupervised.
  • Ability to organize and prioritize time to balance conflicting demands.
  • Ability to operate two-way and emergency radio systems.
• Core Competencies:
  • Self-motivated
  • Driven
  • Positive attitude