What are the responsibilities and job description for the Trust and Safety Analyst position at Stott and May?
Job Description
Trust & Safety Analyst II – £50,000 Benefits | Fully Remote (UK, US, or Canada)
Join a mission-driven, fully remote team helping protect and empower a global online community. We’re looking for a Trust & Safety Analyst II to help keep our platform secure, fair, and compliant — supporting users, reviewing content, and investigating potential fraud or policy breaches.
About The Role
As a Trust & Safety Analyst, you’ll work collaboratively across Operations, Legal, and Product teams to uphold the platform’s rules and ensure a safe and positive experience for all users. You’ll investigate suspicious activity, moderate content, handle privacy and account concerns, and maintain internal documentation and workflows.
Key Responsibilities
Trust & Safety Analyst II – £50,000 Benefits | Fully Remote (UK, US, or Canada)
Join a mission-driven, fully remote team helping protect and empower a global online community. We’re looking for a Trust & Safety Analyst II to help keep our platform secure, fair, and compliant — supporting users, reviewing content, and investigating potential fraud or policy breaches.
About The Role
As a Trust & Safety Analyst, you’ll work collaboratively across Operations, Legal, and Product teams to uphold the platform’s rules and ensure a safe and positive experience for all users. You’ll investigate suspicious activity, moderate content, handle privacy and account concerns, and maintain internal documentation and workflows.
Key Responsibilities
- Review and moderate user-generated content to ensure compliance with company guidelines.
- Investigate fraudulent activity, scams, chargebacks, and intellectual property complaints.
- Communicate directly with users regarding account or policy issues.
- Use data tools and dashboards to identify suspicious or high-risk activity.
- Collaborate with Legal and Payments teams to resolve escalations.
- Contribute to policy documentation, process improvements, and cross-functional updates.
- Bachelor’s degree or 3 years of Trust & Safety experience.
- Strong communication, judgement, and decision-making skills.
- Comfortable working with sensitive material and handling confidential data.
- Familiar with queue-based workflows and tools such as Zendesk, JIRA, or Looker.
- Highly organised with the ability to work independently and meet deadlines.
- Experience with fraud detection, policy enforcement, or intellectual property is a plus.
- £50,000 annual salary
- Fully remote role with flexible 4-day workweek (M–Th or Tu–F)
- 100% employer-paid health plans (where applicable)
- 16 vacation days 10 sick days company-wide winter break
- 16 weeks paid parental leave & family planning support
- 25 annual volunteer hours
- A diverse, inclusive, and mission-led team environment
Salary : $50,000
