What are the responsibilities and job description for the Head of Client Operations position at Storm3?
Head of Client Operations
📍 NYC (5 days in-office)
Why Join
Biopharma spends $40B annually on marketing, yet launching a simple campaign can take 18–24 months due to manual regulatory workflows.
This company is changing that,building an AI-powered commercialization platform that reduces timelines to days, not months.
- 🚀 Partnering with 50 pharma brands, including top global manufacturers
- ⚡ Delivering 10x faster execution at a fraction of the cost
- 🧠 Building at the cutting edge of AI (LLMs, automation, applied workflows)
- 📈 Rapid growth toward major ARR milestones with backing from top-tier investors
The Role
Own and build the operational engine behind client delivery.
You’ll work across product, commercial, creative, medical, and engineering to turn a complex, high-touch service into a scalable, high-performance system.
What You’ll Do
- Build and scale a client operations playbook across enterprise pharma accounts
- Standardize workflows across creative, medical, and commercial teams
- Own delivery execution and eliminate bottlenecks
- Drive a tight product ops feedback loop using data
- Optimize for speed, quality, and margin
Who You Are
- 7–12 yrs in pharma marketing / agency ops or product
- Experience building operational systems at scale
- Managed teams and/or $1M pharma accounts
- Deep understanding of MLR creative workflows
- Highly quantitative, detail-oriented, execution-driven
- Thrives in fast-paced, build-from-scratch environments
Benefits
- Equity full health coverage
- 401(k), PTO
- Meals growth stipend
Salary : $180,000 - $230,000