Visitor Experience Team Lead

Who We Are

Storm King Art Center is a 500-acre outdoor museum located in New York’s Hudson Valley, where visitors experience large-scale sculpture, site-specific commissions, and groundbreaking temporary exhibitions under open sky. Storm King’s unique landscape offers opportunities for the public to experience time outdoors and engage with art in an open and accessible environment, while artists create some of their most ambitious works in conversation with the natural world.

As a member of the Storm King team, you will be part of our mission to protect and celebrate both the creative and the natural world around us. Our team is committed to fostering a diverse, supportive, and inclusive workplace, where every employee can thrive and grow.

Position Summary

This position coordinates and oversees the day-to-day operations in assigned zones. Team Leads provide a security presence onsite. They also ensure visitors have an exceptional experience by answering questions, providing general information and assisting in wayfinding.

Why Join Us?

At Storm King, we believe in nurturing our people as much as we do our art and land. Here’s what you can expect:

• Collaborative and Inclusive Culture: Work in an environment that values each team member’s perspective and fosters a spirit of inclusivity and collaboration.


• Professional Growth: With a focus on innovation, we support your development through ongoing training, mentoring, and opportunities to enhance your skills.


• Flexibility and Balance: Enjoy a work environment that promotes work-life balance, with flexibility to meet both professional and personal needs.


• Comprehensive Benefits: We offer a generous benefits package that reflects our commitment to the well-being of our team.

Responsibilities include but are not limited to the following:

• Fulfill the role of all posts, ensuring proper coverage and function for daily operations  


• Promote a congenial work environment, relay information from daily briefings, address staff concerns and problem-solve strategies for handling customer service situations  


• Provide a security presence during non-public hours as appropriate  
  
  
  
  • Issue trespassing notices 
  
  
  • Monitor cameras 
  
  


• Perform daily open and closing procedures 


• Perform daily cash handling procedures 


• Provide customized service, responding to each visitor’s needs: directions about accessibility, Bloomberg Connects, parking, activities for children and families, wheelchairs, etc. 


• Lead or assist in site-wide emergency responses in alignment with the Emergency Response Plan  


• Report and respond to general safety concerns 


• Ensure proper break and rotation schedules are adhered to and covered by performing continuous patrols of the site and filling in when needed  
  
  
  
  • Includes Bike Rentals, Trams, and Admissions  
  
  


• Support daily site operations  
  
  
  
  • Fulfill cart requests 
  
  
  • Assist with set up and breakdown of events and programs 
  
  
  • Manage a safe flow of traffic on site 
  
  
  • Maintain alcohol perimeters  
  
  
  • Restock visitor resources and spaces throughout the site  
  
  


• Support the training of Visitor Experience Attendants  


• Respond to visitor complaints and escalate as appropriate 


• Complete daily, weekly, and monthly site tasks including but not limited to: 
  
  
  
  • Laundry 
  
  
  • Weekly inspections of carts, trams, and sculptures  
  
  
  • Monthly bike and helmet inventory 
  
  
  • Monthly AED (Automated External Defibrillator) & First Aid Kits check
  
  


• Attend meetings as appropriate. 


• Complete and file incident reports, commercial release forms, and bike waivers 


• Off Hours Monitoring 


• Code/Key holders as appropriate 


• Event Support  

Skills & Qualifications

• Minimum of 1 season of Storm King Visitor Experience service required


• Previous cash handling experience required


• Strong interpersonal and customer service skills


• Proficiency working well both individually and as part of a team


• A strong belief in Storm King’s mission and vision, and the ability to articulate this in a persuasive and inspiring manner


• Demonstrated passion for the visual arts, with a strong commitment to making art collections more accessible and meaningful to the general public


• Ability to represent Storm King and its mission to a wide external audience; communicate effectively and interact with all levels of staff, the public and visitors in a positive, professional, and friendly manner 


• Proven capability to juggle multiple priorities simultaneously; making sound judgments and decisions


• Experience performing with a high level of professionalism and integrity


• Expected to be reliable, punctual, and flexible


• Valid Class D driver’s license with a clean record, without driving restrictions


• CPR/First Aid Certification preferred

Working Environment 

• Ability to maneuver outdoors, in all weather conditions, on 500 acres of hills, grass, and gravel path ways


• Ability to stand or walk for long periods of time


• Occasional lifting, stooping, or bending 


• Ability to vocalize in a two-way radio


• Ability to lift/move up to 30 lbs. individually and 50 lbs. with assistance


• Ability to operate a Point-of-Sale System (cash register) 


• This role is represented by the Civil Service Employees Association (CSEA) Local 1000, AFSCME, AFL-CIO and is governed by a collective bargaining agreement (CBA) between Storm King and CSEA Local 720 (Unit VS)

Hours/Schedules

This position is full-time, non-exempt.

Schedules may vary based on seasonality and organizational needs. Typical schedule for this role will be:

• 4 10-hour shifts


• Weekends and holidays are required during the season


• Shifts may vary during the offseason

Benefits and Salary

Storm King Art Center offers a collaborative and supportive environment where employees can thrive. Our benefits package reflects our commitment to work-life balance and includes comprehensive health benefits, retirement savings, and resources to support your well-being.

• Hourly Rate: $22.66 hourly


• Work Environment: Onsite

How to Apply

To be considered for this role, please submit your cover letter and resume. We’re excited to meet individuals who are passionate about creating a positive impact in the workplace and contributing to Storm King’s legacy of art and nature. Only those being considered will be contacted. No phone inquiries, please.

This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position.  There may be unplanned activities and other duties as assigned.

Storm King Art Center is dedicated to creating a workplace that reflects our values of accessibility, inclusion, and respect for all. We are an equal opportunity employer and make employment decisions based on merit, without regard to protected characteristics.

Storm King Art Center does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration.