What are the responsibilities and job description for the Property Manager position at Storage Xtra?
Position Summary
The Property Manager is a key operational leader responsible for executing daily facility operations, driving occupancy and revenue performance, and delivering a consistent, high-quality customer experience. This role serves as the primary on-site representative of Storage Xtra, ensuring operational excellence, regulatory compliance, and brand standards are upheld at all times.
Key Responsibilities
- Execute daily opening and closing procedures in alignment with company protocols
- Manage tenant lifecycle activities including move-ins, move-outs, transfers, and account adjustments
- Deliver front-line customer service via phone, email, and in-person interactions
- Conduct facility tours and convert inquiries into executed rental agreements
- Process payments, reconcile daily deposits, and maintain accurate financial records
- Perform daily lock checks, unit status verification, and property inspections
- Monitor and troubleshoot networked access systems, gate controls, lighting, and security cameras
- Coordinate vendor services, maintenance tasks, and minor repairs
- Enforce delinquency procedures and administer auction workflows in compliance with policy
- Maintain documentation, leases, and digital records with audit-ready accuracy
- Support marketing initiatives, rate reviews, signage upkeep, and online listings
- Complete daily, weekly, and monthly operational checklists
Operational Scope
- Maintain cleanliness, safety, and security of the facility
- Monitor performance metrics including occupancy, delinquency, and revenue trends
- Ensure adherence to lease terms, company policies, and compliance standards
- Prepare operational summaries and support ownership reporting
Qualifications
- Prior experience in self-storage, property management, or customer-facing operations preferred
- Strong organizational, communication, and problem-solving capabilities
- Proficiency with computer systems, digital documentation, and access control technology
- Ability to conduct routine inspections and perform light maintenance
- Administrative or financial reconciliation experience is a plus
Core Competencies
- Accountability and attention to detail
- Customer-centric mindset
- Operational efficiency and time management
- Professional judgment and discretion
Work Environment
Office-based role with daily outdoor inspections. Must be able to lift up to 50 lbs on occasion.
Compensation & Benefits
- Competitive hourly or salaried compensation (based on experience)
- Performance incentives and annual bonus potential
- Paid time off and holidays
- Advancement and professional growth opportunities
Storage Xtra is an equal opportunity employer. We value operational excellence, professionalism, and a commitment to delivering superior customer experiences.
Pay: $ $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $18