IT Support Specialist (Lead)

We are seeking a dedicated IT Support Specialist to join our team. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. The ideal candidate will be responsible for handling L1 and L2 helpdesk tickets, managing laptop systems primarily through InTune, and contributing to lower-level IT projects.OVERALL RESPONSIBILITIESIT Support (80%)• Provide first and second-level support for IT-related issues.• Respond to and resolve helpdesk tickets in a timely manner.• Troubleshoot hardware and software problems.• Assist with user account management and access issues.• Document and track issues and resolutions.Systems Management (15%)• Manage and maintain laptop and application management using InTune.• Ensure compliance with company policies and security standards.• Perform regular updates and maintenance of desktop systems.• Assist in the deployment and configuration of new hardware and software.IT Projects (5%)• Participate in IT projects as assigned.• Collaborate with team members to implement new technologies and solutions.• Provide support for IT initiatives and improvements.KNOWLEDGE & SKILLS REQUIREMENTS• Bachelor's degree in Information Technology, Computer Science, or a related field.• 5-7 years experience in IT support or a similar role.• Familiarity with helpdesk ticketing systems and remote support tools.• Experience with InTune and cloud-based desktop systems management• Strong troubleshooting and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to work independently and as part of a team.PRIMARY TOOLS AND TECHNOLOGIES:• InTune for endpoint management.• Meraki for network management, including firewalls and WiFi.• Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) for productivity and communication.• Box & OneDrive-SharePoint for cloud storage and secure file sharing.WORK CONDITIONS• Hybrid position with extended periods of time in front of a computerWhy work for Storage Solutions – A Jungheinrich Company?Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.Additional Benefits• Competitive Salary and Bonus Structure• Generous Paid Time Off• Medical, Dental, and Vison Benefits• 401K with Company Match• Company HSA Contribution• Professional Growth Opportunities