Warehouse IT Support Specialist

Warehouse IT Support Specialist (On-Site)

We are seeking an experienced Warehouse IT Support Specialist on a contract to hire basis to provide on-site technical support for our warehouse operations in Plainfield, IN. The ideal candidate will have a strong background in supporting warehouse automation systems, RF devices, PLCs, barcode scanners, and industrial IT infrastructure. This position plays a critical role in ensuring smooth day-to-day operations across our warehouse technology environment.

Location: Plainfield, IN (On-Site)

Type: Contract to hire

Hours: 2nd shift (2:30pm-11pm)

This job expects to pay about: $30-40 per hour plus benefits

What You Will Do:

• Provide hands-on technical support for warehouse IT systems, including automation systems, barcode scanners, RF devices, handhelds, industrial PCs, and back-office equipment.
• Configure, deploy, and maintain RF devices and integrate them with Warehouse Management Systems (WMS) using Mobile Device Management tools (e.g., SOTI).
• Set up, calibrate, and troubleshoot label and letter printers to ensure reliable performance.
• Respond to end-user requests in person, by phone, or through escalated helpdesk tickets.
• Diagnose and resolve hardware and software issues across warehouse and office environments.
• Support and maintain Warehouse Management Systems (WMS), by escalating issues properly following the proper escalation process including initial troubleshooting.
• Monitor and support network connectivity for warehouse systems, including wireless access points and mobile carts.
• Troubleshoot and maintain Windows-based PCs and related systems used in warehouse operations.
• Support PLC-based automation systems with basic diagnostics and vendor coordination.
• Perform installation, upgrades, and preventive maintenance of warehouse IT equipment including label printers, RF devices, and conveyor control systems.
• Ensure device compliance with IT security policies and remove malware when necessary.
• Document technical procedures, resolutions, and share knowledge with the IT support team.
• Manage tickets effectively using the Help Desk system and maintain accurate asset tracking records.
• Assist with IT components of warehouse automation projects, audits, and system rollouts.
• Provide immediate on-site support during system outages or automation failures to minimize downtime.
• Adapt quickly to changing priorities in a fast-paced operational environment.

What You Bring to The Table:

• 5–10 years of experience in IT support, preferably in a warehouse, logistics, or manufacturing environment.
• Must have experience with RF device configuration.
• Must have strong experience providing IT support for printers (Zebra is a plus).
• Strong understanding of warehouse technologies such as WMS, RF devices, and industrial PCs.
• Hands-on experience with MDM tools (e.g., SOTI) and network troubleshooting.
• Familiarity with PLC systems and warehouse automation.
• Excellent problem-solving and communication skills.
• Ability to work independently on-site with minimal supervision.
• Must be able to work in a fast-paced environment.
• Knowledge of Windows OS troubleshooting and imaging tools is a plus.
• Exposure to conveyor or automation control systems is a plus.
• IT certifications (CompTIA A , Network , etc.) are a plus.

Work Environment

This is a hands-on, on-site position in an active warehouse environment supporting 24/7 operations. The candidate must be comfortable working around industrial equipment and occasionally in off-hours or high-priority situations.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.