What are the responsibilities and job description for the Customer Service Representative position at Storage Post?
Why You’ll Love Working With Us:Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees.401(k) 4% Employer Match – Invest in your future while building your career.24 Paid Days Off/Year – Because work-life balance matters.Now Hiring: Customer Service Representative – Plainview, New YorkFull-Time | Weekend Availability Required Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you!We are a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency.Reporting to the Director, Sales and Customer Care, the Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards.You will:Take ownership of customer inquiries and deliver solutions tailored to customer needsHandle inbound customer service calls while maintaining a 95% answer rateMonitor support queues and address customer-related issues promptlyAnswer rollover sales calls using provided scripts to ensure a positive experienceManage customer credits and assist with claim managementIdentify and report operational issues or gaps in proceduresSupport ad hoc operational projects as assigned by the Call Center SupervisorPerform other duties as needed to support the team’s successYou have:2 years of customer service experience (preferred)Flexibility to work varied schedules, including weekendsA genuine passion for delivering exceptional customer serviceExcellent verbal and written communication skillsA pleasant, professional phone presenceStrong time management and organizational skillsConfidence handling customer concerns and resolving conflictsAbility to remain calm and effective in a sometimes high-pressure environmentA collaborative mindset and ability to work well with othersReady to help customers find space for what matters most?Apply today and become an essential part of our customer care team! Powered by JazzHR1D6n1PG6Mq
Salary : $16 - $22