What are the responsibilities and job description for the Lead Medical Receptionist position at Stony Brook Community Medical, PC?
Responsibilities:
The Lead Medical Receptionist collaborates with the Practice Administrator in an office setting to ensure quality patient care.
- Answer large volume of calls promptly.
- Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
- Overseeing Medical Receptionists and their day to day responsibilities.
- Schedule appointments for all providers.
- Make appointments for new and existing patients.
- Collect and verify patient demographic information.
- Take and record patient messages accurately.
- Review and maintain provider?s schedules to ensure productivity and that appointments are scheduled appropriately.
- Train new employees.
- Handling patient related issues.
- Perform all other duties assigned.
- Oversee employees? breaks and lunches regarding clock in/clock out.
- Oversees waiting room flow.
- Ensures call report is addressed (call backs, provider messages).
- Manages Phreesia ? blasts, check in, text responses, insurance verification.
- Responsible for copay collection.
- Oversees handling of office pool to ensure timely answering of messages.
- Admin Chart Scrub Oversight
- Preview Incoming consults for provider review.